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Showing 1 to 1 of 1 for “"Modelo de aceitação de tecnologia"”.
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Atendimento por e-mail na Receita Federal: uma análise através do modelo de aceitação de tecnologia
… of using e-mail for service at the Receita Federal (Brazilian Revenue Service, RFB), applying the Technology Acceptance Model (TAM) which considers the perceived dimensions of usefulness and ease of use. RFB's taxpayer assistance has specific characteristics, since the tax administration …