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Showing 1 to 1 of 1 for “"Mirco-process automation"”.

  1. Achieving universal liaisons and healthcare contact center centralization through the use of decision support tools

    Fiacco, Jared S

    … updates to workflows, an abundance of different processes and provider preferences, and a fast paced environment can lead Customer Service Liaisons (CSLs) to handle patient inquiries incorrectly. Active decision support tools enable a CSL to follow an updated workflow without needing to navigate …

    binghamton Repository record