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Showing 1 to 1 of 1 for “"Military libraries -- United States -- Evaluation."”.
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An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success
… of how service quality should be measured within libraries and how library service quality relates to library success. A modified version of the SERVQUAL instrument was evaluated to determine how effectively it measures library service quality. Instruments designed to measure information center …