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Showing 1 to 9 of 9 for “"Measuring service quality"”.
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What Matters Most? Measuring Service Quality to Improve Schools
… How do parents perceive the importance of the quality of the delivery of educational services? In a competitive educational marketplace, attracting and retaining families is essential to a school’s ability to survive and succeed.</p> <p>This mixed-method study draws from research on customer …
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Students' perceptions of service quality at two South African higher education institutions
… needs, tastes and preferences. In this light, service quality has been recognised as a means to meet these challenges. As service industries play an important role in many economies around the world, the significance of providing an adequate level of service quality has emerged. Higher …
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The Evaluation of Service Quality by Socially Responsible Customers
… been shown to affect their attitudes towards the quality of goods and services as well as their buying behaviors. Nevertheless, there is a paucity of empirical research in the service literature on socially responsible customers. This study investigates the role that social responsibility plays in …
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The assessment of service quality and customer satisfaction using SERVQUAL Model: The Case Study of Tanzania Telecommunications Company Limited (TTCL)
Service quality and customer satisfaction are very important concepts that companies must understand if they are to grow and remain competitive in the business environment. It is very important for companies to know how to measure these constructs from the customers’ perspective so as to understand …
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Assessment of e-banking strategies in the banking sector in developing economies. Using gap analysis to develop e-service strategies in the banking context, a case study in Jordan.
… challenged to improve productivity, ensure high service quality and reduce operations costs while implementing their e-service strategy. This work aims to assess the current e-service operations strategy in the bank sector in Jordan and develop a framework for formulating e-banking strategies …
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Service quality of English Islamic banks.
… products. However, are these banks meeting the service quality needs of their customers? Previous studies on service quality within Islamic banks have been restricted to Muslim-based countries and whilst English Muslims will have the same religious beliefs, their values may have been altered by …
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The Applicability of the Human Sigma Model to Service Quality Management in the UK Tourism Industry: an operational analysis
The dominant focus in the service quality literature in general, and within the tourism and hospitality sector service literature in particular, has been on the drivers of customer-perceived service quality. That is, although the role of front-line employees in service quality has been …
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Money-Back Guarantee, Service Quality, and Productivity: The Marketing of In-Vitro Fertilization
… health care markets: a) customization, b) expert service, and c) difficulty in measuring service quality. For instance, in the context of in-vitro fertilization (IVF)-a medical procedure to assist infertile couples in having children-many health care and policy experts argue that MBGs offered by …
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Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” randomized control trial (RCT)
Item withdrawn by Mark Zulauf (zulauf@illinois.edu) on 2009-12-01T17:18:35Z Item was in collections: University of Illinois Theses & Dissertations (ID: 1) No. of bitstreams: 2 Kyrillidou_Martha.doc: 2691072 bytes, checksum: 6420b86cd3e8f5c6d23df1752e114c71 (MD5) Kyrillidou_Martha.pdf: 889415 bytes, …