Global ETD Search
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Showing 1 to 2 of 2 for “"Managed Services"”.
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Critical Success Factors for the Application of Agile Methodology in IT Telecommunication Projects: A Mixed Method Research Approach
… management approach in the field of digital services and managed services are essential for the success of the project. The goal of this research project was to determine the critical success factors linked to people and organisational factors and the perceived success of software development …
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Enhancing the customer service experience in call centers using preemptive solutions and queuing theory
The security alarms services market in the United States delivers hardware equipment and services to homeowners and businesses to help monitor and enhance personal property protection. Customer satisfaction via wait time reduction, first call resolution, and cost minimization are key drivers of …