Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 9 of 9 for “"Luxury hotel"”.
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A study of the experiential service design process at a luxury hotel
… process of designing experiential services at a luxury hotel. These processes were surfaced by means of a methodology that used the principles of jazz improvisation. Due to similarities between experiential service design and elements in jazz improvisation, representing experiential service …
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Identifying critical service incidents that have an effect on guest satisfaction in a Central American luxury hotel
… on guest satisfaction in a Central American luxury hotel. Customer-contact employee and guest perceptions of what is classified as a critical incident, as well as differences between Latin American and North American guest perceptions, were compared. Data was collected through one-on-one …
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The Moderating Effects of Consumers’ Awareness of a Parent Lodging Company’s Ownership of a Luxury Hotel Brand on Consumers’ Overall Attitude
Acquiring an upward brand extension in a luxury market creates a dilemma for a functional-oriented parent company to express this ownership due to the renowned brand image of the luxury hotel. The purpose of this study is to identify the moderating effects of consumers’ awareness of a functional …
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Functional Beauty: The Design of Hospitality
… of multi-story, grand spaces indicative of a luxury hotel. These carved out spaces create a pathway through the building, allowing for the choreographed movement of a traveler from the initial point of arrival to reaching his or her destination at the pinnacle suite.
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An Exploration into How Design Can Better Align the Attributes of Luxury and Sustainability for ‘High-End’ Hotel Guest Rooms
There would appear to be a tension between luxury and sustainability within the hotel industry. Luxury, sustainable hotels appear to focus more on adopting sustainable practices for financial benefit, often resulting in a conflict between comfort and hotel guest satisfaction. Hotel owners tend to …
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The hotel in fiction from Henry James to Henry Green
… for the central importance of the industrial luxury hotel from the Second Industrial Revolution to the Second World War, charting its exuberant and anxious rise in the novels of Henry James and the decline of its cultural pre-eminence in Henry Green's Party Going. It argues that the hotel …
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CSR practices in luxury hotels of China: Perception, cultural and generation differences
… (CSR) practices are perceived in Chinese luxury hotels, focusing on cultural influences, generational cohorts, and organisational roles. Grounded in Hofstede’s national cultural dimensions, self-determination theory (SDT), and the Confucian concept of self-cultivation, the research …
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Employee empowerment in luxury hotels in East Malaysia
… operational productivity in the context of the hotel industry. However, the most effective methods for empowering hotel employees in different cultures and contexts are still debatable. This study explores empowerment within the insufficiently researched setting of East Malaysia. Specifically, …