Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 3 of 3 for “"Loyalty - Customers"”.
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An empirical investigation of antecedents and consequences of loyalty for local casino customers
… to examine the antecedents and consequences of loyalty relationship in the gaming industry. Building upon a conceptual framework of loyalty, this study proposed and tested a reduced model to investigate the relationship between the loyal behavior and its three antecedents: confidence, emotion, …
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Mismatch? Was Banken glauben und Kunden erwarten: eine empirische Studie ausgewählter Schlüsselfaktoren der Kundeninteraktion & -bindung entlang digitaler Customer Journeys am Beispiel deutscher Retailbanken
… and analysing their impact on satisfaction and loyalty using the Expectation Confirmation Theory (ECT). The research aims to understand how well customer expectations are met and how this influences their satisfaction and engagement. By examining the interaction between expectations, perceived …
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Propuesta Unidad de Negocio Postgarantías Constructora Colpatria S.A.
En el primer capítulo se hace referencia diversas teorías que exponen modelos y herramientas, que aportan para que una organización sea líder en un mercado. En el capítulo segundo se realiza un análisis del entorno. Adicional de generar un análisis exhaustivo del mercado, informando los hallazgos …