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Showing 1 to 5 of 5 for “"LibQUAL+"”.
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Exploring the Relationship between Patron Type, Carnegie Classification, and Satisfaction with Library Services: An Analysis of LibQUAL+® Results
… to the Information Control section of the LibQUAL+® survey at two libraries with different Carnegie Classifications. As one of the institutions being studied was considering a shift from a research institution to one more focused on teaching and learning, this study used two schools with …
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"Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The ""Libqual+rtm Lite"" Randomized Control Trial (Rct)"
"The matrix sampling method, the randomized control trial framework, and the statistical analysis methods outlined in the current study are useful heuristic methods for other high stakes library survey implementations whether for a physical as well as a digital library environment. These …
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Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” randomized control trial (RCT)
Item withdrawn by Mark Zulauf (zulauf@illinois.edu) on 2009-12-01T17:18:35Z Item was in collections: University of Illinois Theses & Dissertations (ID: 1) No. of bitstreams: 2 Kyrillidou_Martha.doc: 2691072 bytes, checksum: 6420b86cd3e8f5c6d23df1752e114c71 (MD5) Kyrillidou_Martha.pdf: 889415 bytes, …
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Student Perceptions and Expectations of Library Services Quality and User Satisfaction at Walters State Community College.
… State Community College. This research involved LibQUAL+<sup>™</sup>, a nationally known academic library assessment instrument that measures three dimensions on a scale of approximately 22 aspects of service, divided into 6 groups (Heath, Kyrillidou, & Askew, 2004, p.264). These 3 dimensions are …