Global ETD Search
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Showing 1 to 8 of 8 for “"Lean service"”.
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Lean service model implementation in convenience stores: a case study in inventory and product quality management
… company profitability. This research proposed a service model based on Lean Service tools, such as 5S, Kanban, Standardized Work, and Supplier Certification, to address these challenges and generate greater profitability. Implementation of the model showed an 85% reduction in non-conforming …
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Assessing the effectiveness of the lean service principle: A case study of the management services division, Swaziland
The Government of Swaziland (GoS) civil service wage bill has continued to rise in recent years, out-pacing the growth of govern 1ent revenue. The persmmel budget is sti ll the largest single recurrent expenditure item in the budget. The underlying problem of high public sector personnel costs …
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Lean service model implementation in fast-food restaurants: a case study on reducing order cancellations and improving inventory management
… aborda estas cuestiones proponiendo un modelo de Lean Service que integra el cuadro de equilibrio del operador (OBC), la planificación sistemática del diseño (SLP), la política de inventario «primero en caducar, primero en salir» (FEFO), el análisis multicriterio ABC y la estandarización de …
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Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. There are various methods used to evaluate and optimize the quality of airline …
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Service Management Model Based on Lean Service and Systematic Layout Planning for the Improvement of Customer Satisfaction in an SME in the Restaurant Sector in Peru
… satisfaction, as long wait- ing times and poor service became recurrent issues. Faced with this scenario, it is necessary to optimize the activities in the kitchen in order to have a better production time and to ensure the best quality in the dishes offered. Thus, a continuous improvement model …
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A influência do serviço 4.0 nas empresas de Tecnologia da Informação e Comunicação (TIC)
… Serviço 4.0, atrelado e partindo do princípio do Lean Service pode contribuir para satisfação dos seus colaboradores e consequentemente o aumento da produtividade, além de agilizar o gerenciamento das atividades.
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Optimization and standardization of the sales process in a service sector company through lean tools
… with standardized items to make customer service more efficient completing two more projects in the same amount of time and reducing 6.26 days the average time of each project. Conclusion: The standardization of the sales process in the case study allows them to optimize and standardize it …
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Lean alkalmazhatósága és lehetőségeinek vizsgálata a debreceni Bor- és Jazznapok keretében
… debreceni Bor- és Jazznapokat vizsgáltam a Lean vállalatirányítási módszertan szemüvegén keresztül. A Lean eljárása ipari gyártó cégre lett eredetileg optimalizálva, viszont napjainkra szolgáltatással foglalkozó vállalatok is sikeresen tudják alkalmazni. Implementálása során meghatározzuk a …