Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 4 of 4 for “"Internal service quality"”.
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Investigating internal service quality at Durban University of Technology Writing Centres
Submitted in fulfillment of the requirements for the degree Master in Philosophy Public Management, Durban, University of Technology, Durban, South Africa, 2017.
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Investigating the Transfer of Service Culture through Internal Service Quality: A Case of Subsidiary Hotels in an Emerging Market like Nigeria
This study explores how foreign owned service firms with headquarters in developed markets transfer their service culture into a country with an emerging market like Nigeria. This study is motivated by the need to understand this process considering the unique features of these markets, and the …
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Internal service quality and its impact on external service quality:a study of the role of internal customer types and the dimensions which are used to assess internal suppliers within an organisation and how this affects external service quality
This research explores the role of internal customers in the delivery of external service quality. It will consider any potentially different internal customer types that may exist within the organisation. Additionally, it will explore any potential differences in the dimensions that are used to …
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An investigation of factors affecting internal customer perception of service quality delivery : the case of indigenous small hospitality enterprises in Ghana
… can bring to an organisation through external service value provided to consumers. Recent research has emphasized the need for academics to explore the role national culture has on internal service quality practices and its effects, for example, on employee retention and productivity which …