Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 10 of 10 for “"Internal customer"”.
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INTERNAL CUSTOMER VALUE CREATION AND COMMUNICATION CHOICES
… and practitioners. This dissertation advances internal marketing literature by conceptualizing employees as internal customers and modeling their communication behaviors as value exchanges. Communication choices were hypothesized to be based on the perceived values of available communication …
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Visual corporate identity and internal customer perceptions : Employee response to corporate colours and symbols in an education environment.
… interest but there has been little concern with internal marketing. Methodology A mixed methods, sequential, explanatory case study into a UK independent school was undertaken. Quantitative data was obtained from questionnaires, distributed to the schools¿ employees and qualitative data from …
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An investigation of factors affecting internal customer perception of service quality delivery : the case of indigenous small hospitality enterprises in Ghana
… to explore the role national culture has on internal service quality practices and its effects, for example, on employee retention and productivity which ultimately affects service delivery levels. In addition, there have been calls to increasingly conduct empirical work in developing …
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Internal service quality and its impact on external service quality:a study of the role of internal customer types and the dimensions which are used to assess internal suppliers within an organisation and how this affects external service quality
This research explores the role of internal customers in the delivery of external service quality. It will consider any potentially different internal customer types that may exist within the organisation. Additionally, it will explore any potential differences in the dimensions that are used to …
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Enterprise information technology organizational flexibility : managing uncertainty and change
… environment. CIOs deal with external and internal environmental changes, changing internal customer needs, and rapidly changing technology. New models for the organization include flexibility and suggest that CIOs should create and manage an enterprise IT organization that is more flexible …
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Pull Manufacturing System Design for Rough Mill Systems: A Case Study
… time reduction and on-time delivery to the final customer. Pull based manufacturing is one technique to reduce lead time increase on-time delivery. Value stream mapping was used in this project to evaluate a furniture rough mill located in Virginia to assess the current state, as well as develop 2 …
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Antecedents of service climate: local vs. foreign service firms in an emerging market context.
… leadership commitment to service quality, (2) internal customer service, (3) internal processes and service standards, (4) service-oriented human resource management (HRM) and (5) work facilitation resources. In addition, there are significant inter-relationships among these firm-based …
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Estrategia de fidelización para el cliente interno de un call center de una entidad financiera
El éxito de las organizaciones está en lograr mantener satisfechos a sus clientes internos, generando estabilidad, motivación y otorgando un desarrollo personal, laboral y profesional; las mejores prácticas de fidelización, posicionarán a la empresa frente a la competencia, entendiendo que no solo …
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Investigating internal service quality at Durban University of Technology Writing Centres
Submitted in fulfillment of the requirements for the degree Master in Philosophy Public Management, Durban, University of Technology, Durban, South Africa, 2017.