Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 10 of 10 for “"Improving customer satisfaction"”.
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Improving customer satisfaction through the management of perceptions of waiting
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1989.
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Application of system design tools to integrative product development process
… - considered a major factor in providing customers with high quality vehicles. The primary toolset leveraged for this effort was Datum Flow Chain (DFC) analysis which is useful for mapping out complex mechanical systems and identifying sources of potential improvement. This toolset also …
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Small online apparel businesses in Malaysia : a framework for customer satisfaction
Increasingly, customer satisfaction has been viewed as critical to the success of online businesses, with the growing understanding that customer satisfaction is the key to sustain the marketplace especially for online apparel businesses in Malaysia. The objectives of this research were to identify …
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Principal-agent alignment and relational incentive contracts in high-performance service operations
… has been given to measuring, tracking, and improving customer satisfaction. This thesis 1) provides a novel framework for service quality improvement and 2) explores concepts in game theory, relational contracts, and incentive mechanism design that impact service quality in the modern …
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Line managers' role in improving employee performance: A case study of the First Bank of Nigeria
… of involving line managers as internal coach in improving staff performance, to outline how the First Bank of Nigeria can motivate its line managers for more involvement in subordinate coaching, and give an outline of how the First Bank of Nigeria could organize its line managers to efficiently …
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The importance of, and satisfaction with, store attributes when buying casual wear : a study among black Generation Y consumers
… to their target market as well as their satisfaction with the current store attributes they offer. In view of the fact that consumers evaluate store attributes when making store selections, it is imperative that stores selling casual wear must be familiar with consumer behaviour, …
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Enhancing E-commerce Dataset recommendations using BERT and Named Entity Recognition
… such as refining pricing strategies and improving customer satisfaction. For instance, a business analyst might need to examine how pricing changes impact customer feedback on electronic products to make future pricing decisions. However, existing such dataset recommendation systems like …
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An investigation of the relationship between customer orientation and customer satisfaction in the Namibian public sector: A case study of the Business and Intellectual Property Authority (BIPA)
… in the public sector leaves much to be desired. Customer complaints in the in the Namibian Public Sector are common and BIP A is no exception. The main objective of this study was to investigate the existence of a relationship between customer orientation and customer satisfaction at BIP A, and …
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Institutional change in a higher education environment : factors in the adoption and sustainability of information technology project management best practices
… means of becoming more effective and efficient, improving customer satisfaction and quality, and addressing environmental complexities. This study was not a measure of how many best practices were put in place but rather how change was adopted, with guidance from an institutional change …
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Developing an Integrated Model to Support Effective Customer Relationships Management Implementation within the Private Sector of the Kingdom of Saudi Arabia
A successful Customer Relationships Management (CRM) implementation helps organisations to obtain competitive advantages over others by improving customer satisfaction and loyalty, increasing revenue and reducing operating costs. Effective CRM implementation has become more and more important owing …