Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 15 of 15 for “"Importance performance analysis"”.
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Using an Importance-Performance Analysis of Summer Students in the Evaluation of Student Health Services.
<p>Hitherto, students have not evaluated the importance and performance of services provided by the student health service (SHS) at East Tennessee State University. An evaluation could provide valuable feedback to providers and administration.</p> <p>In 2001, there were 944 student visits in the …
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A market segmentation study of visitors to North Cyprus through importance-performance analysis of destination attributes
… concerns with respect to satisfaction and performance levels of such attributes in North Cyprus. The objective of this study is to examine if there are travel behavior differences in the importance and performance levels of destination attributes by different age groups and origin …
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Understanding Parents' Perspectives of Youth Summer Hockey Camps using Importance-Performance Analysis: A Consideration of Value Equity Drivers
… operators are performing to the deemed level of importance of those factors as determined by the parents, and assist the camps in identifying and closing any perception gaps in their offering. Surveys were used in order to complete an importance-performance analysis; 148 parents who registered …
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An evaluation of hotel service by employees and guests and its internal marketing implications
… is expected to occur in the service encounter; Importance-Performance Analysis was the tool utilized to analyze data collected through a survey of employees and guests on certain services at the hotel. Once these attributes were rated, the guest and employee responses were compared to determine …
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A study of image of China as perceived by United States tour operators
… as a tourist destination were identified by Importance-Performance Analysis. The implication for the marketing strategies are discussed, along with suggestions for future research.
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The international competitiveness of Malta as a tourist destination.
… and measures to assess competitiveness based on importance-performance analysis techniques (IPA). To achieve its research objectives, this study adopts a methodological position reflecting pragmatist assumptions and uses a sequential, exploratory, Mixed Methods design strategy. In the qualitative …
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Analisis kepuasan nasabah melalui metode Importance and Performance Analysis (IPA) dan Customer Satisfaction Index (CSI)
… analisis kepuasan nasabah melalui metode Importance and Performance Analysis (IPA) dan Customer Satisfaction Index (CSI). Tujuan dari penelitian ini adalah sebagai berikut: (1). Mendeskripsikan tingkat kepentingan pada atribut pelayanan Bank Rakyat Indonesia Cabang Martadinata Malang.(2). …
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Planning and Management of Recreation in Icelandic Forests: Developing infrastructure (input) strategies based on preference and benefit (output) analysis
… are being sought by forest users? 4) Is the Importance-performance estimate a useful tool for monitoring the quality of recreational forests in Iceland? Survey respondents were recruited from two day-use and two overnight-use forests. ANOVAs were performed on the data using three categories: …
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Consumers' attitudes of fast food restaurants in hotels
… expectations of these restaurants and the performance the restaurant provides for consumers, and the influence of consumers' expectations and restaurant performance on consumer satisfaction; Data for the study were collected from 324 customers at in-hotel fast food restaurants in Las Vegas. …
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Training Needs Analysis For Identifying Vocational Teachers' Competency Needs in ICT Expertise Program in Vocational High Schools in Bali Province
… (4) the description of actual competency performance, (5)the identification of competency gaps, (6) the determination of training priority order, (7) the recommendations regarding with training methods and training organizerThis study employed a mixed method with exploratory sequential …
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A comparative study of ports and their hinterlands : factors determining port performance and choice
As a consequence of globalisation, port performance has become increasingly important for international trade. Different port regions perform differently. The aim of this research is to identify factors that determine port performance and choice in a comparative study between two case ports in …
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Nudging contracting firms rivals within municipal road projects in Saudi Arabia to bid competitively
… government authorities, to assess current performance level of these attributes. The customer satisfaction was employed when interviewing contractors, while the self-assessment was the base of the government authorities' interviews. A different level of performance of the relevant …
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An investigation of Chinese business event experience: A third place perspective
… in a total of 1122 self-reported questionnaires. Importance-Performance Analysis (IPA) was conducted to identify the service gaps and suggest actions to take. From these findings exploratory factor analysis (EFA) was initially used to extract factors to subsequently inform an analysis of causal …
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Data-driven design for industrial applications
… including topic modeling, sentiment analysis, discrete choice modeling, longitudinal trend analysis, mining of video reviews, and fine-tuned large language models. First, an automated data-mining pipeline is developed to transform online product reviews into actionable design …