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Showing 1 to 4 of 4 for “"Impatient Customers"”.
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Optimal Pricing for a Service Facility with Congestion Penalties
… that may have finite or infinite capacity. Customers are admitted into the system if it is not full and if they are willing to pay the price posted by the service provider. Moreover, the congestion level in the facility incurs penalties that greatly influence profit. We model congestion …
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Asymptotic Analysis and Performance-based Design of Large Scale Service and Inventory Systems
… of required operating machines (or the number of customers in the system); and using many-server limit theorems (limits taken as the number of customers goes to infinity) to obtain the limiting expected delay and probability of acceptable delay for both delay until replacement and repair …
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Foodventure – mobile digital platform restaurant waiting experience in the digital age
… both for the restaurants financially and for customers who simply want to enjoy a good meal. However, popularity is almost always associated with long waiting time. This could lead to dissatisfaction overshadowing the quality of the food itself. Some would even choose to leave when they see a …
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Advancements in Models and Algorithms for Management Science
… allocate a scarce resource to patient and impatient customers. This study is motivated by recent advancements in on-demand online platforms (such as Uber and Instacart) where customers who are patient (e.g., can wait a few minutes for a ride) are offered a discounted price. Under this …