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Showing 1 to 1 of 1 for “"ISO 9000 quality management system"”.
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Beyond certification: The maintenance of ISO 9000 in Malaysian service organisations
This research is an in-depth study of the quality management systems of two Malaysian "government-linked companies" (GLCs) classified as being in the service industry. Both are mature holders of ISO 9000 certification and the research focuses on how they have gone about maintaining and improving …