Global ETD Search
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Showing 1 to 4 of 4 for “"ISO 9000:2000"”.
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Client perceived value in quality consultancy relationships
… sent to client contacts who had experienced ISO 9000 consultancy, together with a key incident survey of satisfying and dissatisfying incidents. Customer service research provides an analysis of customer perceived value within a service exchange (Zeithaml et al, 1990; Ghobadian et al, 1994; …
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A Qualitative Study of Selected Quality Knowledge and Practices in Guangdong Province, China
… two of the eight fundamental principles of the ISO 9000:2000 family of standards. These two principles, customer focus and leadership, were selected for the foundational role they play in any organization. Companies that are customer focused and have good leadership principles and practices …
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Continuous improvement CSF framework for assessing CI maturity in ISO and non-ISO certified construction contracting organizations
… focus on CI through specific TQM and of recent ISO 9000:2000 efforts seem to have had little impact, especially complicated by the unique features of the temporary nature of construction project organizations. It has been identified that construction suffers from delays, cost overruns, rework, …
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Factors Affecting The Practices Of Iso 9001:2000 Quality Management System In Saudi Business Organizations
Since it's release in Dec 2000, there has been a slow movement towards the new version of ISO 9001:2000 by ISO 9000:1994 certified organizations. Of the 561,747 ISO 9000 certified businesses, 167,210 are certified under the new ISO 9001:2000, which is less than 30 % of the total ISO 9000 certified …