Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 24 for “"Hotel sector"”.
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Service Recovery through Empowerment: HRM and Performance in the Hotel Sector
… performance (SRP) in the three to five-star hotel sector in Sri Lanka. Because service recovery refers to how firms respond to service failures, this study focuses on the SRP of employees. Both qualitative and quantitative data were gathered through interviews, and a large-scale survey was …
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Understanding Talent Management in the hotel sector: employees’ narratives of personal career development.
… insight into the experiences of employees in the hotel sector, with particular reference to personal career development, which, to date, has had limited consideration within the Talent Management (TM) and career literature. In recent years, there has been a shift in the academic literature from a …
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An analysis of the performance of certification schemes in the hotel sector in terms of CO2 emissions reduction.
… for more than 20% of the total. A plethora of hotel certification schemes have been established worldwide that assess various environmental performance indicators, among them energy use. However, none explicitly quantify CO2 emissions, and in many, energy is poorly accounted for, or other …
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Employee engagement and its importance to HPWPs (High Performance Work Practices), employee outcome relationship in the Nigerian hotel sector
… between HPWPs and employee outcomes within the hotel sector. Nigerian hotel sector has contributed to the domestic economy significantly and, more recently, many hotels have begun to adopt HPWPs in their personnel management. Following this trend, data collection was conducted via …
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The impact of psychological empowerment on the service quality of front-of-house staff in the Jordanian hotel sector
… empowerment on service quality in Jordanian hotels by employing a sample of three-to-five star hotels within the capital of Jordan. Moreover, this study seeks to assess the importance of role clarity as a new factor, alongside other variables, in terms of influencing psychological empowerment …
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A global mind, a joy forever: The role of intercultural competences in intercultural service encounters in the hotel sector
Contains fulltext : 133725.pdf (Publisher’s version ) (Open Access)
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Productivity and efficiency of hotels in Singapore
Low productivity growth in the hotel sector is a growing concern for Singapore in the next lap of a??developeda?? status. To address its challenges, this dissertation has four objectives. A model is developed for estimating total factor productivity growth (TFPG) at sectoral level and the hotel …
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The Adoption of Internet Technologies by Independent Hotels in the UK
… uses have made it a necessity for independent hoteliers to examine their use of the internet, specifically its effectiveness for marketing and distribution purposes. It is widely recognised that the independent hotel sector makes up the bulk of the hotel industry in the UK and often do not have …
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A critical review of the approaches and attitudes of South African property valuers towards the valuation of hotels under a contemporary management agreement
… African property valuers to the valuation of hotels as an asset class. The paper focuses on the impact in a shift towards management agreements in the sector. Management agreements are a relatively new tenure agreement in South Africa's hotel sector, and although these grew in popularity …
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The Nature and Impact of Service Employees’ Innovative Behaviour; a personal-interactive services perspective
… of manufacturing companies into the service sector and the decline of manufacturing in the traditional industrial western countries compared to the World’s emerging economies. Service innovation, furthermore, has received significant attention from academics and practitioners alike and has …
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Analysing hotel repositioning through property renovation in the hospitality industry
… renovation and repositioning activities of the hotel industry. Specifically, the primary focus of this study is to explore to what extent hoteliers deal with renovation as a repositioning tool, to explore the perception and practice of hoteliers, architects and interior designers about …
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Total quality management implementation in culturally diverse contexts: an insights from the Nigerian five-star hotel industry.
… Quality Management within Nigeria's five-star hotel sector, a context characterised by significant cultural diversity. It addresses a notable gap in the quality management literature by examining TQM in an under-researched sub-Saharan African hospitality context and exploring how cultural …
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Lifestyle and Service Quality: An Analysis of Family Run Hotels in Chiangmai Province, Thailand
… However, scant academic research on family run hotels has been published. Since 1980 service quality has been a significant issue within tourism and hospitality, following the pattern set by the manufacturing industries (Johns, 1996). Hayes, Ninemeier and Miller (2011) argued that service …
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What makes a good hotel market? : a panel based approach to examine lodging demand drivers
In early 2010, the hotel industry began a historic demand recovery. Across hotel sectors, demand growth pushed rooms occupied above the previous year's figure by more than 10% - almost doubling peak quarterly year-over-year growth. The hotel industry has recovered ahead of the economy for the first …
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An empirical study of behavioural intentions in the Taiwan hotel industry
… intentions has attracted the attention of hotel marketers and academics because favourable behavioural intentions help hotels to retain customers. The marketing literature has identified that service quality, perceived value, image, customer satisfaction and demographic variables are …
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Identifying management competencies of hotel owner-managers & general managers in the Republic of Ireland
… and identify the management competencies of hotel owner-managers and general managers in the hospitality industry in the Republic of Ireland. In other words, this research explored how hotel owner-managers and general managers identified, interpreted and made sense of their notion of …
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Hotel Corporate Social Responsibility: Guest Satisfaction, and Repeat Purchase Intention in China's Domestic Hotel Market
… of Chinese companies, including those in the hotel sector. By adopting a composite methodology of qualitative and quantitative approaches, this thesis aims to obtain an understanding of hotel CSR policies in China from the guest’s perspective by identifying their assessments of a hotel’s CSR …
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CSR practices in luxury hotels of China: Perception, cultural and generation differences
… (CSR) practices are perceived in Chinese luxury hotels, focusing on cultural influences, generational cohorts, and organisational roles. Grounded in Hofstede’s national cultural dimensions, self-determination theory (SDT), and the Confucian concept of self-cultivation, the research addresses a …
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Determinants of foreign direct investment in commercial real estate and hotel sectors for selected MENA countries
… facilitate real estate and tourism (specifically hotel) foreign direct investment (FDI). From a political perspective, countries used to view real estate as one of the "crown jewels" of an economy (Lynn, 2007). No longer does this view hold consistently across countries as countries have recently …
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