Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 26 for “"Hospitality Administration and Management"”.
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Motivations and Constraints of Chinese Outbound tourists: A Case Study
… of this study is to explore the motivations and constraints of Chinese outbound pleasure tourists traveling to the United States, using Maslow's Hierarchy of Needs (1943; 1970) and the Leisure Constraints Model developed by Crawford, Jackson, and Godbey (1991) as the analytical …
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The Challenges of the Labor Shortage in Macau’s Hotel Industry
… notable obstacles to the industry development, and has given rise to a number of human resources management difficulties for the hotel industry in Macau. This study reviews the hotel industry development and the labor market environment in Macau, and investigates the current situation of labor …
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Hotel Guests' Intentions to Choose Green Hotels
… increasingly interested in green products and services, many hotels are going green or are considering becoming green. The current study used a model adapted from the Theory of Planned Behavior in order to determine the relationships between environmental concern, rewards, attitude, social …
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Enhancing student and graduate employability in the hospitality industry: A video project
… are designed to judge the qualifications and desirability of a candidate for a job. Research shows that interviews are incredibly important in getting the right job. A study conducted by the Bureau of National Affairs pinpointed the most important factors in hiring applicants, with …
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The hotel guest questionnaire: an assessment of its role as a service encounter interface
… in a way not previously considered in the hospitality management literature. viz as a remote service encounter interface between the hotel management and guest. The paper-based guest questionnaire. also commonly known as comment card. is an old hotel tradition that is the most widely used …
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An examination of the relationships between strategic management and organisational performance in the Chinese hotel industry : a multiple-perspective approach
… with theoretical developments in strategic management research, the ultimate goal in this thesis is to identify the reasons why some hotels outperform others in the Chinese hotel industry. Strategic management scholars and researchers have found empirically that an organization's performance …
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Examining Japanese tourists' U.S.-Bound Travel Constraints
… travel constraints from their western partners, and if constraint research in the Asian context will generate results inconsistent with findings from previous research. This study aims to explore the constraint attributes that prevent Japanese citizens from taking outbound travel; also to examine …
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Analysis of Staff Scheduling Effect on Hospitality Staffing Service Efficiency During High-Occupancy Conditions Using Discrete Event Simulation (DES)
… Data was collected from historical records and through actual observations. A validated computerized model of the hotel was constructed using Arena 13 to determine an optimal staff schedule, which would decrease guests' waiting times as well as payroll costs in the housekeeping department. A …
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How green is your hotel? : an examination of environmentally friendly practices of the Phuket hotel industry
The global hospitality industry is currently facing many challenges from the external business environment. These include the effects of global recession, a downturn in overall trade and an increased demand for service excellence from a much more quality conscious clientele. A more recent …
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Delayed discharges from an adult intensive care unit (ICU)
Introduction - Maximising efficient and effective use of resources without compromising quality of care is essential in the current healthcare climate. Intensive care unit services are one of the most resource intensive and therefore expensive services within a hospital. Because intensive care unit …
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Identifying the critical components of internal rebranding in a hotel casino
<p>The hotel and casino industry has seen its fair share of rebranding in the last few years. There has been rebranding due to change in ownership, such as when the Aladdin Resort and Casino was purchased by OpBiz LLC and was rebranded as Planet Hollywood Resort and Casino (Yeskel, 2007). The …
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Manager Training In the Hotel Environment and Its Effect On Employee Turnover Intentions
<p>Employee turnover, its causes, and its effects on an organization have been extensively studied across various industries. This research looks at the potential connection between manager training and its effect on employee turnover intentions. To date, no extensive studies have simultaneously …
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Employee Motivation: A Comparison Of Tipped And Non-tipped Hourly Restaurant Employees
… of motivating employees, employers must understand the unsatisfied needs of each of the employee groups. This study desires to provide practitioners in the restaurant industry the ability to recognize motivators for these different employment groups and their relationship to organizational …
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The Effect Of Internet Booking On The Central Florida Lodging Market O
… channel bookings have trended in occupancy and average daily rate in the Central Florida lodging market in the past five years. Specifically the author segmented the survey respondents into the lodging product service categories of budget, moderate, upscale and luxury to analyze if there …
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Conditions Associated with Increased Risk of Fraud: A Model for Publicly Traded Restaurant Companies
… focus of this dissertation study is to understand the impact of the Sarbanes-Oxley Act and the factors that contribute to increased risk of fraud in order to determine why fraud may occur despite the imposed regulation of the Sarbanes-Oxley Act. The main premise of the study tests the …
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The Impact Of Selected Socio-demographic, Travel-related And Psychogra
Several researchers have attempted to understand the tourism expenditure patterns from the traveler's perspective (Cai, Hong, and Morrision, 1995; Dardis, et al., 1981; Prais and Houthakker,1971; Sheldon and Mak , 1987; Jang, et al.,2003). However, an examination of the previous studies indicates …
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Comparison of the Implementation of a High School Hospitality and Tourism Program and the Food Service Employment Needs in Washington County, Tennessee.
… was to determine the need for a high school Hospitality and Tourism Program in Washington County, Tennessee and to identify skills food service operators deemed important for entry- level positions that are to be obtained. Three high schools and 114 restaurants in Washington County were …
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How do national employment policies influence Human Resource practices? A comparative study of the Integrated Resort and Hotel Industry in Macau and Singapore
… is a phenomenon that has seen some governments and international financial institutions defining the twenty-first century as the Asian Century, in which Asia will be the focus of economic growth (Kohli, Sharma & Sood, 2011). The wealth in the major economies of Asia will see an increase in a …
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Customer relationship management (CRM) of hotels in the context of variety-seeking behaviour (VSB)
… areas in marketing, customer relationship management (CRM) and variety-seeking behaviour (VSB), which are paradoxical constructs due to their contradictory intentions. While organisations implement various customer relationship management practices with an intention of retaining customers …
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