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Showing 1 to 1 of 1 for “"Health insurance--Customer services--Tennessee"”.
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Using simulation to evaluate and improve performance of the contact center at Bluecross Blueshield of Tennessee
BlueCross BlueShield of Tennessee is a not-for-profit organization in health care financing with more than 4,300 employees and has a service area covering ninety five counties in Tennessee. The company now has three customer service divisions and the regional division is the biggest customer …