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Showing 1 to 1 of 1 for “"Halfin and Whitt"”.
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Queueing Models for Large Scale Call Centers
… half of this thesis, we extend the results of Halfin and Whitt to generally distributed service times. This is accomplished by first writing the system equations for the G/GI/N queue in a manner similar to the system equations for G/GI/Infinity queue. We next identify a key relationship between …