Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 9 of 9 for “"Guest satisfaction"”.
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Achieving guest satisfaction through the agritourism experience: the case of Cyprus
… that the success of any tourism sector requires guest satisfaction achievement. Yet it appears evident that there is a lack of an investigation of agritourist satisfaction, while the answer to the question ‘how can agritourist satisfaction be achieved’ still remains elusive. In fact it seems that …
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Hotel Corporate Social Responsibility: Guest Satisfaction, and Repeat Purchase Intention in China's Domestic Hotel Market
… of hotel CSR policies in China from the guest’s perspective by identifying their assessments of a hotel’s CSR performance and the impacts that may follow for repeat purchasing intentions of hotel accommodation. Based on a literature review, this thesis first proposed a four dimensional …
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Identifying critical service incidents that have an effect on guest satisfaction in a Central American luxury hotel
… service incidents that have an effect on guest satisfaction in a Central American luxury hotel. Customer-contact employee and guest perceptions of what is classified as a critical incident, as well as differences between Latin American and North American guest perceptions, were compared. …
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Relationship between staff selection and training based upon TQM principles and guest satisfaction with service quality in hotel settings
… principles of Total Quality Management (TQM) and guest satisfaction in 4-5 star hotels in the USA and Australia and Thailand. This exploratory research aims to generate emphical evidence concerning the relationship between TQM, guest satisfaction and human resource performance.
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Drivers of guest loyalty in the hotel industry in New Zealand: The role of staff loyalty, service quality, guest satisfaction and commitment, and the influence of loyalty programmes
… study focused on investigating the drivers of guest loyalty in the hotel industry. Specifically, the study further explored the role of staff loyalty, service quality, guest satisfaction and commitment, and the influence of loyalty programmes. The research methodology used both qualitative and …
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An experimental investigation into the timing of service failure communication
… industry and are often associated with low guest satisfaction. However, guest satisfaction is possible to be restored when excellent service recovery tactics are deployed in a timely fashion. The temporary unavailability of a service offering is a type of failure recognized by practitioners, …
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The hotel guest questionnaire: an assessment of its role as a service encounter interface
… approach to investigate how the hotel guest questionnaire can function in a way not previously considered in the hospitality management literature. viz as a remote service encounter interface between the hotel management and guest. The paper-based guest questionnaire. also commonly …
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An Exploration into How Design Can Better Align the Attributes of Luxury and Sustainability for ‘High-End’ Hotel Guest Rooms
… in a conflict between comfort and hotel guest satisfaction. Hotel owners tend to focus on being sustainable in terms of operational procedures, typically asking the guests to decline room service for three days. Moreover, there is a lack of information for designers to follow in being …