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Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.

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Showing 1 to 6 of 6 for “"Five-star hotel"”.

  1. Total quality management implementation in culturally diverse contexts: an insights from the Nigerian five-star hotel industry.

    Ushie, Mark Clement2025

    … of Total Quality Management within Nigeria's five-star hotel sector, a context characterised by significant cultural diversity. It addresses a notable gap in the quality management literature by examining TQM in an under-researched sub-Saharan African hospitality context and exploring how …

    rgu Repository record

  2. The hotel as a complementary educational resource : evidence from the lives and careers of hotel employees

    Lee, Olivia, M.C.P. Massachusetts Institute of TechnologyMassachusetts Institute of Technology2007

    … this thesis examines the lives and careers of five-star hotel employees. The high-class hotel industry was chosen as an appropriate place in which to locate personal and professional benefits due to the sophisticated training programs offered in the industry and the multi-faceted nature of …

    mit Repository record

  3. Labour Turnover Rate and its Costs in the Five Stars Hotel: A Case of Serena Hotels in Ilala District

    Mashauri, Jackline RaphaelThe Open University Of Tanzania2015

    … the rate and costs of labour turnover in the five star hotel industry in Tanzania. This research study is conducted in Serena hotel as one of the big five rated star hotel in Dar es Salaam Tanzania. The study adopted descriptive survey research design. Simple random sampling method was used to …

    ou-tanzania Repository record

  4. Service Recovery through Empowerment: HRM and Performance in the Hotel Sector

    Hewagama, GayaniResearchSpace@Auckland2017

    … recovery performance (SRP) in the three to five-star hotel sector in Sri Lanka. Because service recovery refers to how firms respond to service failures, this study focuses on the SRP of employees. Both qualitative and quantitative data were gathered through interviews, and a large-scale …

    auckland-ms Repository record

  5. Seven Important Attributes That Deliver the Luxury Experience in Auckland’s Five-Star Hotels

    Mascarinas, Sarah2020

    auckland-tech

  6. An empirical study of behavioural intentions in the Taiwan hotel industry

    Wu, Hung-CheLincoln University2009

    … intentions has attracted the attention of hotel marketers and academics because favourable behavioural intentions help hotels to retain customers. The marketing literature has identified that service quality, perceived value, image, customer satisfaction and demographic variables are …

    lincoln Repository record