Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 3 of 3 for “"Expectation-Disconfirmation Theory"”.
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Achievement of Expectations in Leisure Travel Satisfaction: An Application of Expectation -Disconfirmation Theory
The findings suggest that disconfirmation and satisfaction shift across time, and satisfaction was highest in the recollection phase, compared to the two on-site satisfaction assessments, by suggesting that people remember their past leisure travel experiences in a comparatively favorable manner. …
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The Effect of Online Reviews on Customer Satisfaction: An Expectation Disconfirmation Approach
… has not been widely studied. Based on expectation-disconfirmation theory, this study analyzes the effect of online reviews on customer satisfaction. A set of six hypotheses were proposed and tested by using a controlled experiment. A total of 278 usable responses were obtained from a …
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The Promise and the Peril of Equipping Service Chatbots with Emotions and Choices
… Drawing on the emotional contagion and the expectation-disconfirmation theory, I further uncover the dual, affective and cognitive pathways underlying this non-effect and a boundary condition for the cognitive pathway. In my second essay, I explore the impact of empathy expressed by a …