Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 11 of 11 for “"Expectancy disconfirmation"”.
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Tourist Satisfaction with Cultural / Heritage Sites: The Virginia Historic Triangle
… and travel behavior characteristics. The expectancy-disconfirmation theory provided a conceptual framework for this study. The expectancy-disconfirmation theory holds that consumers first form expectations of products or service performance prior to purchasing or use. Subsequently, …
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The relationship between restaurant attribute satisfaction and return intent in theme restaurants
… on the theme restaurant industry in particular. Expectancy disconfirmation theory has been adopted in order to assess customer satisfaction with theme restaurant attributes. This study adds to the existing body of customer satisfaction literature by examining four theme restaurant attributes and …
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The Effects Of Psuedo-altruistic Behavior On The Likelihood Of Reciprocity And Perceptions Of The Source
The current study examines the roles of expectancy disconfirmation and pseudo-altruistic behaviors as communication strategies to increase receiver compliance, and their effects on perceptions of the source, including credibility and likeability ratings. While adding to the previous research, this …
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Trust and Bias in Peer-to-Peer Ratings: Why Peer-to-Peer Service Ratings are Nearly Always Positive, and How They Can be Fixed
… on service evaluation is often informed by the expectancy disconfirmation process (Oliver, 1980, 2010). Consumers compare a provider’s performance against prior expectations; the resultant satisfaction or dissatisfaction leads to online ratings. I demonstrate that the process works differently …
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The role of internet-based technology in customer satisfaction in the banking sector: empirical evidence from Edo State, Nigeria
… and satisfaction thereof. Theoretically, the Expectancy Disconfirmation Theory (EDT) and Affect Theory have been used to underpin the study of CS, while Kahn’s theory of engagement is used in support of CFEBEH. The Job Demands- Resources (JD-R) model has been used as the overarching theory …
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Post-choice satisfaction of international postgraduate students from Asia studying in Victorian universities
… in a survey questionnaire based on the seminal expectancy disconfirmation paradigm and the SERVQUAL instrument. A final model of post-choice satisfaction was developed following the preliminary analysis of the qualitative data, and tested at the quantitative stage of the study. During this …
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Foodservice experience and tourist satisfaction and their implications for destinations
… than more complex composite measures of disconfirmation of expectations. The perceived-performance only model, out-performed the disparity models, which involved a comparison between a predetermined standard and the perceived performance (the Expectancy Disconfirmation Paradigm), and the …
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The Applicability of the Human Sigma Model to Service Quality Management in the UK Tourism Industry: an operational analysis
… within service encounters through the expectancy-disconfirmation theory. Indeed, this has been one of the main concepts for assessing satisfaction (Oliver, Rust and Vark, 1997), including the well-known SERVQUAL scale for measuring service quality (Parasuraman, Zeithaml and Berry, …
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Influence of Consumer Age and Clothing Type of the Salesperson on Consumer Satisfaction with the Salesperson's Performance
… of the salesperson´s performance, and expectancy disconfirmation (i.e., the confirmation/ disconfirmation between consumer expectation and evaluation of the salesperson´s performance) are three factors that influence consumer satisfaction with the salesperson´s performance. Six …
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Consumer Satisfaction/Dissatisfaction in Apparel Online Shopping at the Product-Receiving Stage: The Effects of Brand Image and Product Performance
… product. Visible attribute (i.e.,style, color) expectancy disconfirmation was also found to be an antecedence of CS/D with the product. If perceived product performance of style and color was better than what they expected, participants tended to be more satisfied with the product. CS/D with the …
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Examining the Influence of Source-Message Incongruence on Source Trustworthiness and Attitudes Regarding Hazardous Waste Cleanup Decisions
<p>Research has shown that when a source proffers a message that is incongruent with its expected position on a topic, it can have an effect on the perceived trustworthiness of the communicator, the persuasiveness of the message, and the extent to which the receiver elaborates the message. However, …