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Showing 1 to 1 of 1 for “"Expectancy Confirmation/Disconfirmation"”.
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Influence of Consumer Age and Clothing Type of the Salesperson on Consumer Satisfaction with the Salesperson's Performance
… of the salesperson´s performance, and expectancy disconfirmation (i.e., the confirmation/ disconfirmation between consumer expectation and evaluation of the salesperson´s performance) are three factors that influence consumer satisfaction with the salesperson´s performance. Six …