Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 25 for “"Employee behaviour"”.
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Employee behaviour and the role of culture : the case of Thai Airways
… workforce, the research explores cabin crew behaviours and values in relation to assumptions about gender roles that are found within the airline industry generally and South-East Asian cultures specifically. The research is based on a case study of one company, Thai Airways. A triangulated …
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Customers' behavioural contribution to the service encounter
… the coordinated efforts of customers and service employees. In this view, the services marketing literature has recently trended towards incorporating customer positive behaviours into the study of the interpersonal dynamics of the service encounter, thereby hinting that customers' behavioural …
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Organisational information security management: The impact of training and awareness. Evaluating the socio-technical impact on organisational information security policy management.
… common factor contributing to these breaches is employee behaviour, which suggests that changes in employee behaviour can have an impact on improving security. This research aims to study the critical factors (CFs) that impact on employee behaviours toward compliance with their organisation¿s …
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Root cause analysis of production defects in a foundry using lean tools
… production of heavy-duty cores. To know how the employees accept standardised work, it is essential to diagnose the employee behaviour. The project analyses the behaviour of core shop heavy duty flow line employees towards the introduction of standardised work. Moreover, this project analyses the …
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A systemic approach to competency management
… most of these changes have impacted the employees within the organisations. This systems science research explores the competency approach to employee management. It identifies the environmental changes that have led to such an approach including those within the field of Human Resource …
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Getting Employees to Advocate the Brand: Overlap and Collaboration Between Marketing and Human Resource Departments
… often forget the people behind the brand, the employees. Brands are created from within by employees because employee attitudes and behavior affect consumer´s perception of the brand and thus dictate the brand´s performance. More attention has been paid to the impact human resource departments …
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What lies beneath organisational behaviour : the role of hidden and unconscious processes at work
… theory can add to the study of organisational behaviour, which goes beyond the rational and technological explanations offered by orthodox management perspectives. A key tenet of psychoanalytic theory is that mental processes that are "hidden" and operate at an "unconscious" level can impact …
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The relationship between union service delivery, motivation and job satisfaction amongst unionised workers in a media organisation in the Western Cape
… management systems or interventions on their employees. Many of these interventions contribute significantly to the bottom-line of such organisations, however, various environmental considerations should be considered as these may impact on employee performance, attitudes, motivation and …
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Predicting work-related behaviour from personality traits and situational characteristics
… characteristics and situational contexts on behaviour has long been debated on by personality and social psychologists alike. Traditionally, personality traits have been emphasised, whilst the assessment of situational influences has received limited attention. As a result, there has been …
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The influence of employee engagement on customer experience in business-to business relationships
… influenced by a variety of antecedents including employee behaviour, and can affect a variety of constructs including a customer's intention to remain loyal to a firm. The study contributes to the customer experience literature by constructing and empirically testing a theoretical model that …
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Predicting work-related behaviour from personality traits and situational characteristics
… characteristics and situational contexts on behaviour has long been debated on by personality and social psychologists alike. Traditionally, personality traits have been emphasised, whilst the assessment of situational influences has received limited attention. As a result, there has been …
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The Impact of Organisational Politics on Employee performance in UK Based Organisations
… and analyse the impact of workplace politics on employee performance. The objectives of the research were to understand the nature of workplace politics influencing employee performance and critically investigating the impact of workplace politics on employee performance in UK based …
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Development of predicting model for safety behaviour based on safety psychology and working environment
… aimed to establish a prediction model of safety behaviour based on safety psychology and working environment factors in construction site. Theory of Planned Behaviour (TpB) was adapted to examine on the prediction model of safety behaviour among construction workers using safety psychology …
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An investigation of factors affecting internal customer perception of service quality delivery : the case of indigenous small hospitality enterprises in Ghana
It has been established in the job satisfaction, employee organisational commitment and leadership literature, particularly, established in the West, the fortuitous benefits that satisfied and committed employees can bring to an organisation through external service value provided to consumers. …
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Strategic planning for effective talent management and employee retention in the Newcastle Local Municipality
… effective for retaining talented and potential employees, which will have a positive contribution to the success and development of public sector institutions. The researcher’s interest in the study was aroused by the poor state of existing talent strategies as well as the retention strategies …
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Internal Market Orientation and Customer Orientation: Effects on Service Employees and Customer Experience
… (IMO), customer orientation of service employees (COSE), and customer experience (CX) in the context of hospitality industry. Drawing on social exchange theory and equity theory, this research examines how employee-oriented practices, such as support, communication, and work-family …
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The role of psychological contract breach in determining Chinese civil servants' behavioural responses to organizational change
… psychological contracts (PCB) and the negative behaviours that result from these. In extant literature concerns the impact of organizational change on employment relationship, however, the perceived obligations that exist in the employment relationship have received less attention. In addition, …
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Context and change in management accounting and control systems: A case study of Telecom Fiji Limited
… is adopted in which systems are used to align employee behaviour with organisational objectives and to assist external relationships (with the State, Commerce Commission, aid agencies and customers). The thesis draws on institutional theory while raising questions as to how to refine and extend …
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Antecedents and consequences of motivation: an examination of motivation as mediator to human and organisational performance
Organisational behaviour researchers studied the link between motivation factors as input variables (e. g. work environment) and employee behaviour measures as output variables (e. g. individual performance) without taking into consideration the construct of human motivation as a mediator. …
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