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Showing 1 to 20 of 69 for “"Emotional labor"”.

  1. Emotional Labor and Care Delivery: Interviews with Obstetrical Nurses

    O'Meara, Kelly2019

    … ambiguity of the nursing role. By justifying the emotional labor routinely performed as an important nursing function, the participants did not conceptualize their emotional labor as problematic. Instead, the OB RNs reported deriving meaning from their work, described emotional aspects as …

    depaul Repository record

  2. Emotional Intelligence, Emotional Labor and Burnout of Clinical Nurse

    오, 성은2013

    … research study is to understand and determine emotional intelligence, emotional labor and burnout of clinical nurses and to identify the relationships among them and then the usablity of emotional intelligence in nursing organizations. Population of the study is a 201 women of nurses and charge …

    ajou Repository record

  3. The Effects of Emotional Labor on Employee Work Outcomes

    Chu, Kay Hei-LinVirginia Tech2002

    Emotional labor can be defined as the degree of manipulation of one's inner feelings or outward behavior to display the appropriate emotion in response to display rules or occupational norms. This study concerns the development of an emotional labor model for the hospitality industry that aims at …

    vt Repository record

  4. Emotional labor in intercultural service encounters: An experience sampling study

    McCance, Andrea S.University of Illinois at Urbana-Champaign2011

    The body of literature surrounding emotional labor, defined as service employees’ effort to manage their emotions to meet organizational goals (Hochschild, 1983; Morris & Feldman, 1996), exhibits a severe lack of studies examining intercultural service encounters (i.e., service episodes in which a …

    uiuc Repository record

  5. Dealing with feelings : perspectives on the emotional labor of school leadership

    Downes, Patricia HofmannUniversity of Hull2013

    … is the work of school leaders. Recognizing the emotional demand involved in monitoring, managing and understanding this demand is known as emotional labor. The purpose of this qualitative research was to gain an understanding of the essence of emotional labor as experienced by a public school …

    hull Repository record

  6. Communication skills, Emotional labor and Burnou in intensive care unit nurses.

    권, 미나2014

    … the relationship among communication skills, emotional labor,and burn out of ICU nurses. The subjects were 165 nurses who were working in the ICU of a university hospital. We used GICC (Global Interpersonal Communication Competence Scale), modified by Hur (2003),for rating communication …

    ajou Repository record

  7. Burning down the House: Emotional Labor, Burnout and Real Estate Sales Professionals

    Rawlins, Laura Cooley

    … this study was to investigate the influence of emotional labor on instances of burnout by specifically focusing on real estate sales professionals. The Bureau of Labor Statistics (2008) cites the purchase or sale of a home as one of the most substantial and complicated financial events most …

    wku-diss Repository record

  8. Emotional Labor and Nursing Students: An Investigation of Nursing Students' Emotion Work

    Smolen-Hetzel, Ann Caldwell2014

    This study examined emotional labor as a potential source of stress for nursing students, as nursing students' performance of emotional labor may impact their working lives in important ways. Participants were 107 undergraduate and graduate nursing students enrolled in a large southeastern …

    vcu Repository record

  9. LEADING WITH EMOTIONAL LABOR AND AFFECTIVE LEADERSHIP CLIMATE AS ANTECEDENTS TO ENTREPRENEURIAL EFFECTIVENESS

    Batchelor, John2021

    … their behavior, predominately using genuine emotional displays when appropriate and deep acting when their genuine emotions do not align with the requirements of their role.</p>

    vcu Repository record

  10. A Study on the Relationships among Somatization, Emotional Labor and Burnout in Nurses.

    이, 화숙2016

    간호사의 신체화증상과 감정노동 및 소진과의 관계 본 연구는 간호사의 신체화증상과 감정노동 및 소진과의 관계를 파악하기 위한 서술적 조사연구로 간호사의 신체화증상 예방을 위한 기초자료를 제공하고자 시도되었다. 본 연구의 대상자는 경기도 소재 일 대학병원에서 근무경력이 1년 이상이고, 진단받은 특정한 질병이 없는 3교대 간호사 188명을 대상으로 하였으며, 자료수집기간은 2015년 3월 10일부터 3월 28일까지 이루어졌다. 본 연구에서 사용한 도구는 한덕웅, 전겸구, 탁진국, 이창호 및 이건효(1993)가 개발한 신체적 증후 도구와 …

    ajou Repository record

  11. The Relationship of Hospital Employees' Job Stress, Emotional Labor, Resilience and Mental Health

    김, 애숙2011

    본 연구는 종합병원 종사자를 대상으로 정신건강의 예측변수로 직무스트레스, 감정노동 및 자아 탄력성이 관련이 있는지를 밝힘으로써 정신건강 증진에 기초 자료를 제공하기 위해 시도 하였다. 이 연구는 조사연구로, 경기도 일개 대학 병원의 종사자를 대상으로 구조화 된 자가 기입식 설문지를 이용하여 자료를 수집하였다. 수집된 총 329부의 자료를 PASW 17.0으로 전산처리하였고, 다음과 같은 결론을 얻었다. 1. 대상자의 일반적 특성은 여성이 196(59.6%)명, 남성이 133(40.4%)명으로 여성이 반 이상을 차지하였고, 연령은 …

    ajou Repository record

  12. Smiling Under the Mask: How Emotional Labor Shapes Restaurant Workers' Experiences during COVID

    Thompson, Victoria IsabelleVirginia Tech2024

    … whether front-of-house workers' experiences of emotional labor affected their turnover intentions while working a food service job during COVID. To investigate, I asked a sample of 14 tipped workers and two general managers about their experiences working in restaurants during the lockdown and …

    vt Repository record

  13. Yoga as Work: Good Work? Bad Work? Emotional Labor, Aesthetic Labor, and Managing Sterotypes

    Payne, Jessica2018

    … their work experiences, their performance of emotional and aesthetic labor, and how they perceive, manage, and navigate the stereotypes associated with yoga culture. Participants reported work conditions that involved low wages and a lack of traditional benefits. The performance of emotional …

    unr Repository record

  14. Relationship of Emotional Labor, Social Support and Self-esteem to Burnout in Dental Hygienists

    차, 정림2012

    This study was to examine the relationship of emotional labor, social support and self-esteem to burnout in dental hygienists. The subjects of the present study were dental hygienists working in private dental clinic and dental department in hospitals located in Seoul and Gyeonggi-do. Data were …

    ajou Repository record

  15. Organizations, labor control processes, and emotional labor: the case of the retail grocery trade

    Barron, Mary L.Virginia Tech1995

    The literature regarding organizations, labor control, and emotional labor suggests that the labor process within the service sector is fundamentally different from that of the manufacturing sector because the incorporation of a customer into the labor process necessitates an additional type of …

    vt Repository record

  16. WHEN LEADERS OSTRACIZE: BOTTOM-LINE MENTALITY CLIMATE AND EMOTIONAL LABOR AS PREDICTORS OF WORKPLACE OSTRACISM

    Theriault, Darrin2026

    <p>Workplace ostracism is a passive, low intensity behavior associated with coworkers ignoring or excluding others. It is one of several constructs under a larger framework of workplace aggression that is harmful to the target of the ostracism and more broadly, hurts organizations. Ostracism is …

    kennesaw Repository record

  17. The Relationship between Emotional labor, Burnout, Job satisfaction of nurses at long term care hospital

    안, 은미2013

    본 연구는 노인요양병원 간호사의 감정노동과 소진 및 직무만족도의 관계를 파악하는 서술적 상관관계 연구이다. 연구대상은 경기도에 소재한 8개, 서울에 소재한 2개의 노인요양병원에 근무하는 간호사 203명이며 자료수집기간은 2012년 10월 18일부터 2012년 10월 25일까지로 각 병원 간호부에 협조를 구한 후 승인을 받고 실시하였다. 본 연구에서 감정노동은 Morris와 Feldman(1996)이 개발하고 김민주(1998)가 번역한 도구, 소진은 Maslach와 Jackson(1981)이 개발한 MBI(Maslach …

    ajou Repository record

  18. The Other Side of Girls Gone Wild: The Emotional Labor of College Women's Sexual Decision-Making

    Flynn, Leah A

    … research concerns the process of college women's emotional labor in sexual decision-making and how women talk about their sexual decisions via their negotiation of dominant social discourses. The study seeks to determine how the college experience nurtures women's sexual subjectivity; how it …

    syracuse-diss Repository record

  19. Invisible Labor: A Mixed-Method Study Of African American Women And Their Emotional Labor In The Academy

    Buckingham, Danielle2019

    … black women instructors and professors engage in emotional labor through performances in order to resist controlling images and stereotypes related to their race and gender. The goal was to add to the extensive literature on emotional labor and its impact on how women and people of color navigate …

    mississippi Repository record

  20. The influence of emotional labor on work-related sickness absence and job satisfaction experience in korea employees

    고, 혜미2012

    Master

    ajou Repository record

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