Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 11 of 11 for “"Emotional dissonance"”.
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Emotional Dissonance Among UK Animal Technologists: Evidence, Impact and Management Implications
… While discharging these responsibilities the emotional needs of the carers require consideration, balancing their perceptions of animal care against the purpose for which the animals exist. As little published information is available on the emotional challenges faced by UK animal …
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Understanding the connection between organizational justice, emotions and employee strain
… place. This process of emotion management-called emotional labor-produces emotional dissonance, which has been linked with undesirable work outcomes such as job burnout and turnover intentions. This paper investigates a theoretical model that merges two different literatures: one that has shown …
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Examining the Effects of Display Rule Content and Individual Differences on Well-being, Performance, and Self-Regulatory Resource Depletion
… rules on self-regulatory resource depletion, emotional exhaustion, task performance, and emotional dissonance in the context of difficult customer interactions. Using a call center simulation, participants were assigned to one of four display rule conditions to – (a) express positive (positive …
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Justly so? Employee justice perceptions of legitimate and opportunistic complaints
… fill the current gaps in complaint, justice, and emotional labor research by empirically examining employee perceptions of perceived opportunistic versus perceived legitimate complaints. This research completed one hotel and one restaurant study using a 2 x 2 between-subjects experimental design …
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A Different Kind of Tired: Psychological Capital and Its Relationship to Stay/leave Motivation Among Teachers at Title I Schools
… Title I schools and the impact it has had on the emotional labor of its teachers. This dissertation in practice sought to examine the workplace essence of Title I schools and the impact it had on psychological capital (PsyCap) of veteran teachers and their intent to stay at the workplace. Some …
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Communication skills, Emotional labor and Burnou in intensive care unit nurses.
… the relationship among communication skills, emotional labor,and burn out of ICU nurses. The subjects were 165 nurses who were working in the ICU of a university hospital. We used GICC (Global Interpersonal Communication Competence Scale), modified by Hur (2003),for rating communication …
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Uncovering the Lived Experience of Hospital Nurses Providing End-of-Life Care
… to maintain end-of-life care, but this creates emotional dissonance and vulnerability, with potential physical and psychological consequences. Nurse managers recognition of the emotional burden and vulnerability of their nurses providing end-of-life care is needed. The nurses’ actions suggest …
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Oral corrective feedback in a blended learning environment: Challenges and contradictions faced by teachers in a Vietnamese university
… emotions and practices due to cognitive and emotional dissonance. Secondary level contradictions took place between teachers’ cognitions, emotions, practices and learning outcome mainly due to: (1) the absence of expert knowledge within the academic community; (2) students’ low proficiency …
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El impacto emocional en la vida personal y laboral de los jóvenes que trabajan en la industria del Call Center en la ciudad de Bogotá
La presente investigación se enfoca principalmente en analizar los efectos del estrés y la insatisfacción laboral en los empleados de Call Center, especialmente en aquellos que son jóvenes y estudiantes. La metodología utilizada fue una encuesta transversal y descriptiva, con un enfoque …