Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 3 of 3 for “"EFQM excellence model"”.
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Measuring service excellence in banking industry using an integrated approach. An empirical study in the Saudi context.
The research sought to investigate the Critical Excellence Factors (CEFs) that drive Excellence in banking industry. Moreover, it examines whether customers perceive the service of an excellent bank differently from a less-excellent bank. Three hypotheses were formed then tested through case study …
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A study of the critical success factors for sustainable TQM. A proposed assessment model for maturity and excellence.
… implemented fully and successfully will deliver excellence. Also, it will enable verification that these generic CFs help to ensure sustainable performance and this could help in answering how excellent organisations sustain their performance constantly. By studying what excellent organisations …
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An examination of strategic performance enablers: a case study of Abu Dhabi Police perceptions
… effect, for example ‘punishment’ and ‘the EFQM model of performance’. Research limitations/implications – The cultural aspects of ‘religious values’ and ‘punishment channels’ have a major influence upon police officers’ performance and on the organisation as a whole. Further studies and …