Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 38 for “"E-Services"”.
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Hybrid recommender systems for personalized government-to-business e-services
… and businesses. Government-to-Business (G2B) e-Services involve information distribution, transactions, and interactions with businesses m varying ways via e-Government websites and portals. The G2B e-Services aim to reduce burdens on businesses and to provide effective and efficient access to …
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SERVICE RECOVERY IN E-SERVICES: SERVICE RECOVERY PROCESS, PERCEIVED JUSTICE AND SATISFACTION
The Internet has changed the platform for how services are delivered. In the absence of one-to-one personal interactions between a service provider and a customer, failures unique to e-service are bound to occur. E-service failures are likely to result in unsatisfied customers. Therefore, a …
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Savivaldybių e. paslaugos gyventojams /
This paper is aimed to scrutinize e-services provided by local government and based on EU and Lithuanian standards as well as to define their development perspectives. Trying to evaluate the possibilities of e-services, the analysis of EU and national legal acts, therewith a statistical data, …
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Engagement of citizens in e-government, a conceptual framework using serious gaming
… of lack of knowledge, experience, trust in e-Services and government itself. The research addressed the issues of factors that influence citizens' acceptance and adoption of e-government services in Libya, how to overcome the barriers, and determine serious games can promote citizen usage. …
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Elektroninių paslaugų teikimo tobulinimas:Šiaulių rajono savivaldybės atvejis /
Bachelor thesis examines topical e. services for use in the public sector problem topics. The sector of information technology (IT) utilization analysis reveals the current situation of public service delivery, allows the process to evaluate and predict the further use of information technology …
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Digital Communication: perceptions of rural communities on the safety of e-commerce transactions
… threats to organizations in various business and services sectors. As such businesses, either willingly or reluctantly, are increasingly embracing the Internet as distribution channel in order to remain competitive or gain market share. With particular reference to e-services, absence of accurate …
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ACTAS: Adaptive Composition and Trading with Agents for Services
… and practical proliferation of (Semantic) Web Services, ontologies, and agents. The standards of Web Services and their Service-oriented Architectures (SOA) became the standard paradigm for software component integration. Dynamic changes and the permanently increasing amount of available …
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Determinants of user adoption of egovernment services: the case of Greek local government
… the user’s intention drivers or barriers for e-services usage at the local government level that has not been sufficiently explored. It succeeds it, by extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model and proposing a validation research framework. The enhanced …
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Pick and Mix: consumers moving between online and offline channels
… for the search and purchase of products and services. They are, however, also still using traditional, offline channels such as telephone, high street and mail order, on a regular basis. The research presented in this thesis investigated consumer use of e-services in the context of a multi …
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Towards an Improved Framework of E-Government Implementation in Chaotic Environment; Proposed Social Collaboration Model: Case study of Libya
… electronic media to provide an online public services companies, agencies, citizens or persons in certain country or region. This provision can be provided by the government institutions, agencies, or organisation, in addition to public and private sectors subject to government policies and …
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Understanding e-government opportunities and challenges in developing countries. a case of Zambia
… and to analyze their readiness to sustain e-services. Also to critically review different e-government development frameworks and models as proposed by different researchers and based on literature review and conceptual analysis, evaluate the challenges and opportunities. To achieve the …
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Understanding e-government opportunities and challenges in developing countries. a case of Zambia
… and to analyze their readiness to sustain e-services. Also to critically review different e-government development frameworks and models as proposed by different researchers and based on literature review and conceptual analysis, evaluate the challenges and opportunities. To achieve the …
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O Smart governance na promoção e concretização dos objetivos de desenvolvimento sustentável: um modelo conceptual aplicado a smart cities do litoral norte de Portugal
… pela presença digital e pela proliferação dos e-services. O modelo pretende conhecer o grau de implementação dos projetos smart sustentáveis, baseando-se no estudo exploratório ao referencial bibliográfico e ao estado da arte sobre governança, egovernance, smart governance, smart cities, vetores …
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An evaluation of electronic services offered to Master's students by the University of the Western Cape academic library as an effort to bridge the digital divide
… shift towards remote access to library services. In Africa, such challenges are exacerbated by the legacy of the digital divide. In this post-apartheid period South Africa has acknowledged the presence of a multifaceted digital divide, and that the inequalities established in the past …
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The Activities , Drivers and Barriers of ‘Electronic Public Service Delivery’ in Dubai’s public organisations
… quest to transform the delivery of government services through innovative and electronic means has been embraced by public organisations worldwide in an ever rising phenomenon, sought after to reap some of the potentially rewarding benefits of the digitisation of government services. In this …
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Three Essays on New Challenges and Opportunities for Marketing in an Evolving Technological Environment
… With customer orientation in free e-services, Essay 3 analyzes a strategically highly relevant phenomenon, which thus far has been neglected by prior research. Free e-services are characterized by the superiority of free costumers and interdependencies between free and paying …
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The potential business impacts of Semantic Web for system integration
… of information. In addition, Semantic Web Services (SWS), the emerging convergence of Web Services with the Semantic Web, is the next major generation of the Web (and of the Internet), in which e-services and business communication become more knowledge-based and agent-based. The study …
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Evaluation of e-government service in Jordan : providers' and users' perceptions
… implementation and development of e-government services require an understanding of whether these e-government-services are tailored to meet users') expectations under the citizen-centric approach, and what are the barriers that might hamper the achievement of that slogan. This research explores …
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Identifying the critical factors that impact on the Development of Electronic Government using TOE Framework in Saudi E-Government Context: A Thematic Analysis
… Arabia is seeking to improve its electronic services (e-services) and so this topic was attractive for the researcher, who in turn, has attempted to make a research contribution to the integration of an e-government system in the context of Saudi Arabia (SA). Aims and Objectives: The aim of …
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User Acceptance Evaluation of E-Government Services, Impact of Unified Approach Framework on the Government. Cloud Sultanate of Oman as a Case Study; Government and Citizens Perspectives
Oman has adopted e-government services, but according to the United Nations E-Government Development Index classification, such services are not fully utilised. E-government classification of Oman shows a lack that motivated this research. The aim is to provide a framework that can help the Omani …
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