Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 1 of 1 for “"Dienstleistungszentrum"”.
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Bürger-Verwaltungs-Kommunikation : eine empirische Analyse der Service Center-Kommunikation kommunaler Verwaltungen
This thesis is a study of service centre communication in municipal administrations. Conversation-analysis methodology was used to research communication problems that arose during telephone conversations between service centre employees and clients. The objective of the study was to localise these …