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Showing 1 to 1 of 1 for “"Deseret Mutual Benefit Administrators"”.
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A Team-based Approach to the Design and Development of a Customer Service Training Program for Deseret Mutual Benefit Administrators
… creating a customer service training program for Deseret Mutual Benefit Administrators (DMBA) by three Instructional Psychology and Technology graduate students from Brigham Young University (the BYU design team). This paper reviews both the product and the process of developing the product. It …