Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 13 of 13 for “"Customer survey"”.
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Penware Panther: An embedded computer system for real-time applications
… communication for PIN entry, advertising and customer survey. The emphasis of the thesis is on design of the firmware module of Panther. Instead of using the traditional flow chart and state machine approaches, an Object Orientation (OO) modeling approach is taken, which improves problem …
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My pages : dk Hugbúnaður ehf.
… gathering through stakeholder interviews and a customer survey with 236 responses. The findings highlighted a strong demand for increased self-service functionality, improved transparency, and reduced reliance on manual support, which informed the prioritization of system requirements. The …
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A comprehensive analysis of the market for agricultural credit in Virginia
… and needs of Virginia farmers and agricultural customers of three Virginia banks were also evaluated. The market for agricultural credit in Virginia was found to be stable. Virginia agriculture is in relatively good financial condition, benefiting from the state's diverse and strong general …
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An evaluation of influences of employee and customer satisfaction on the marketing positioning of consumer products: a case study of Starbucks coffee company in Qatar
… the best of their potential, leading to enhanced customer satisfaction. This research evaluates the influences of employee and customer satisfaction on the market positioning. The study uses Starbucks Coffee Company in Qatar as a case study. Most of the previous studies were quantitative; however, …
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Data trend mining for predictive systems design
… design community have relied primarily on customer survey data or focus group feedback as a means of integrating customer preference information into the product design process. The reliance of direct customer interaction can be costly and time consuming and may therefore limit the overall …
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Customer Service Retention – A Behavioural Perspective of the UK Mobile Market
Abstract Customer retention is essential for firms in the service sector and will subsequently receive a great deal of attention in the coming years. A large majority of firms are losing their current customers at a significant rate. UK operators lose over a third of their subscribers every year in …
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Sustainability and the cruise industry: a triple bottom line assessment of the North American cruise lines
… scorecard. Second, this research includes cruise customer survey results that highlight the influence of Triple Bottom Line sustainability management on cruise customer purchasing decisions. Lastly, this research includes an assessment of three cruise lines and evaluates their placement on a …
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The privatisation and liberalisation of telecommunications in Bahrain.
… in the Gulf States, views of representative of customers, government policy makers, the regulatory body and the media are sought. The government policy makers are of the view that the role of the government in a liberalization process should be that of a facilitator and regulator rather than …
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Investigating the Marketing Strategies Implemented by Aston Martin and BMW and its Impact on Consumer Behaviour in the UK
… vehicle manufacturing companies to ensure better customer engagement. Furthermore, the use of digital technologies such as AI and ML to attract more customers is another important aspect that needs to be closely followed. Effective and visible CSR policies play a major role in boosting customer …
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Survival strategies among informal economy businesses: the case of small maize millers in Zambia
… in their real-life settings. Specifically, a customer survey and interviews with policy experts, informal millers, activists, and participant observations were used to collect data on the practices of informal maize millers' survival in a competitive environment. Primary data were complemented …
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Market segmentation to become the partner of choice
… In order to maximize opportunities with each customer and remain competitive in new territories, the need is presented to develop a repeatable process. This process will focus on determining how to interpret customer preferences to quickly make the company the first preference of choice for …
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Optimization of Medication Delivery Robot Use Using Lean Methodology in a Veterans Affairs Academic Medical Center
… staff on various shifts completed a voice of customer survey to determine strengths, weaknesses, opportunities and threats (SWOT) of the previous two MDRs. Using data from previous robot use and the SWOT analysis, a taskforce of pharmacy managers, staff pharmacists, pharmacy technicians, a …
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Modelling of urban stormwater drainage systems using ILSAX
… can be used for several of these stages. A customer survey was conducted in May 1997 to study the current practice in Victoria (Australia) on stormwater drainage design and analysis, as part of this thesis. The survey was restricted to city/shire councils and consultants, who are engaged in …