Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 60 for “"Customer services."”.
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An Assessment of NBC's Customer Services Time
… study is mainly concerned with assessment of NBC Customers services time by studying the time used by NBC Customer when being served at the counter as well as Loan processing time.Chapter one is introductory. In this chapter a background information of NBC in Tanzania is given.It is noted that …
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AB „ORLEN Lietuva“ logistinis klientų aptarnavimas /
This Bachelor Thesis is aimed at analysis of the customer services provided by AB ORLEN Lietuva road transport logistics division. The thesis consists of two parts, i.e. theoretical and empirical. First part concentrates on analysis of scientific literature on logistics services, providing brief …
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Challenges facing tourist hotels towards provision of good customer service: A case study of tourist hotels in Arumeru District
… facing tourist hotels in provision of good customer services in Arumeru district, Arusha region. Specifically, the study sought to address the following specific objectives, that is, to examine contributions of good customer’s services to tourist hotels, to determine challenges facing …
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Classification of customer complaints using machine learning algorithms
Poor handling of customer complaints leads to bad customer experience and impact brand reputation. With an ever-increasing volume of complaints facing customer services team(s), handling customer complaints by service desk agents becomes tedious, especially when pressed with time. For these …
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Client segmentation under real-world constraints
… tool that can enhance knowledge of a firm's customer base and therefore enable improved customer services and experiences that are more tailored to specific customer needs and preferences. Clustering is a natural and intuitive way to implement such segmentation, and in fact, there are a …
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Customer service driven supply chain segmentation
… A major issue for the company to consider is services offered to its customers. The company has to address customer needs, analyze them, and design the products and services that will fulfill those selective demands. This thesis leverages this concern for the company by developing a model to …
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The Influence of Social Comparisons of Interactional Justice on Emotional Labor: An Extension of Fairness, Affective Events, and Emotional Regulation Theories
… played coworkers working side by side as customer services representatives for a simulated software organization. As part of their roles, they interacted with customers previously trained to exhibit either fair or unfair behaviors. They also observed fair or unfair face-to-face service …
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Social support among family caregivers of elderly persons in Gozo
… care and with representatives of formal support services, such as representatives of the Department for Customer Services, the Social Security Department, and from Non-Governmental Organisations that work with older persons in Gozo, were also carried out in order to further understand the …
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Myopia management leadership and modern orthokeratology self-learning in troubleshooting
… outstanding patient care, ethical decision, & customer services • Independent with educators & Ortho-K mentors • Being creative in lens design, Ortho-K marketing & cost-saving application • Significances of research’s findings: Dispensing users (prior to the customized lens) improve the …
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Applying Industry 4.0 in the Automotive Sector
… from design, manufacturing, vehicle use, customer services, business models and beyond. This dissertation will focus primarily on the impact of OEMs moving towards the Circular Economy, the adoption of Artificial Intelligence and integration with the Internet of Things. Sustainability, …
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The role of customer service training in the hospitality sector : a case of the Wild Coast Sun Hotel
Submitted in full requirement for Master’s in Hospitality and Tourism and at Durban University of Technology, 2022.
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An evaluation of the importance of good customer care in monopolistic businesses: the case study of Moshi urban water supply authority (MUWSA)
… aimed at finding out the importance of good customer services in monopolistic business whereby one might assume that so long as it is a monopolizing water business customers would scramble for their services and profit would be realized. The study involved staff and customers of Moshi Urban …
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The disclosure of outsourcing activities: a case of Saudi Arabian listed companies
… internal auditing, information technology and customer services; and to not disclose two types: marketing activities and operational activities. The study found six managerial determinants of disclosure, and four of non-disclosure. It also identified the implications of disclosure and …
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Hybrid intelligent approaches for business process sequential analysis.
The quality of customer services is an important differentiator for service oriented com- panies like telecommunication providers. In order to deliver good customer service, the underlying processes within the operations of a company have to run smoothly and must be well controlled. It is of great …
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Delivering more than security service : narratives of professional identity in the UK private security industry
… organisations deliver regulated private security services’ (SIA 2019). There are numerous stakeholder perspectives that in a fabric of connections inform what might constitute ‘fit and proper’. Challenges to professionalization are numerous and seem persistent: with 90% of the workforce as …
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An evaluation of customer service quality at a selected resin company
Submitted in partial fulfillment of the requirements for the Degree of Masters in Business Administration (MBA), Business Studies Unit, Durban University of Technology,Durban, South Africa, 2008.
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A process improvement framework for achieving agility for replenishment products
… the company can reduce the lead time from a when customer places a replenishment order to when the product is delivered to the customer's stores. The project focused specifically on a direct shipping strategy for the socks category and accelerating the order flow process at the distribution …
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Factors influencing customer churn rate and retention in the mobile market
Dissertation submitted in compliance with the requirements for the Master's Degree in Technology: Business Administration, Durban University of Technology, Durban, South Africa, 2008.
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Detection of the uniqueness of a human voice: towards machine learning for improved data efficiency
… out of an account that is not too serious, as customer services will ask for answers to security questions. However, if one in 100 people get into bank account fraudulently this is a bigger problem. A speaker’s voice varies in frequency, tone, and volume sufficiently enough to uniquely identify …
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