"Customer services--Management" · 2 results · Global ETD Search

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Showing 1 to 2 of 2 for “"Customer services--Management"”.

Minimizing average handling time in contact centers by introducing a new process: Rowan Support Desk case study

Jafari, Niusha2020

… performance is an important factor in insuring customer satisfaction. Customers, the "callers", want their requests solved quickly, permanently and to their satisfaction. Often, there are staff constraints, budget or cost limitation, and the Service Level Agreement (SLA) which is resource …

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Factors influencing the adoption and implementation of customer relationship management strategies by small and medium enterprises in KwaZulu-Natal

Garatsa, Cletos2022

… the Degree of Doctor of Philosophy Department of Management Sciences Durban University of Technology, Durban, South Africa, 2020.

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