Global ETD Search
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Showing 1 to 3 of 3 for “"Customer services--Evaluation"”.
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An evaluation of customer service quality at a selected resin company
Submitted in partial fulfillment of the requirements for the Degree of Masters in Business Administration (MBA), Business Studies Unit, Durban University of Technology,Durban, South Africa, 2008.
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Many-Server Queues with Time-Varying Arrivals, Customer Abandonment, and non-Exponential Distributions
… performance, such as the expected number of customers waiting in the queue. The new performance approximations are valuable because, in the generality considered, these complex systems are not amenable to exact mathematical analysis. Since the approximate performance measures can be computed …
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Employee commitment to customer service in South Africa
Thesis (M.B.A.: Business Studies Unit)-Durban University of Technology, Durban, South Africa, 2007.