Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 2 of 2 for “"Customer service orientation"”.
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Service quality in the academic libraries in Kenya
The subject of service quality has been widely researched in various sectors, and academic libraries are no exception. It has become imperative that university libraries in Africa, Kenya in particular, re-examine their existence in academia, in order to justify the need for their services. This …
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O marketing de serviços em Portugal : a orientação para o cliente e a noção de serviço na cultura organizacional das PME
É inegável o facto de vivermos hoje numa economia predominantemente de serviços, cujo paradigma dominante de oferta de mercado deixa de ter como enfoque os bens e mercadorias para se centrar no produto serviços. Está na base nesta economia de serviços a componente humana e relacional. Atualmente os …