Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 340 for “"Customer service"”.
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Customer service driven supply chain segmentation
… A major issue for the company to consider is services offered to its customers. The company has to address customer needs, analyze them, and design the products and services that will fulfill those selective demands. This thesis leverages this concern for the company by developing a model to …
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Customer service quality in the construction industry
Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Civil Engineering, 1991.
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Improving customer service contact root-cause analysis
When a customer calls or e-mails customer service, a customer service agent will diagnose the issue, render a solution, and then wrap-up the call or e-mail. For many customer service departments, this wrap-up process requires the agent to classify the reason the customer contacted customer service. …
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Employee commitment to customer service in South Africa
Thesis (M.B.A.: Business Studies Unit)-Durban University of Technology, Durban, South Africa, 2007.
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Improving customer service level through centralized supply flexibility
… and decentralized distribution systems and Customer Relationship Management techniques in data mining to solve the challenges of supply allocations to individual customer entities at Intel Corporation. The relatively long manufacturing lead time compared to order lead time restricts Intel's …
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Optimized distribution supply chain for improved customer service
… optimized for large, steady flows of products. Service levels for products with the new demand patterns are low, leading to customer dissatisfaction and lost sales. We hypothesize that Company X can improve its customer service, as measured by service level, fill rate, and on time delivery rate, …
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Assessing customer service in the Malawian public postal service
Submitted in fulfilment of the requirements for the Degree of Master of Management Sciences: Marketing, Durban University of Technology, Durban, South Africa, 2015.
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Providing Personalised Experience in Text-based Customer Service Conversations
It is commonly acknowledged that a positive customer experience is essential to maintaining a competitive advantage. Delivering relevance to each customer at the right time through personalising interactions, information, and the customer experience is a fundamental com- ponent of an excellent …
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Communication Apprehension and Organizational Effectiveness in a Customer Service Environment
… employment within an organizational setting. The customer service industry was chosen for this study as it represents a growing sector of American employees. Due to the complexity of the research questions, quantitative and qualitative methods were triangulated into the research design. Both …
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Applying lean enterprise principles to optimize delivery of customer service
… and deliver computers using a lean, direct-to-customer approach that provided a tremendous competitive advantage. The Author suggests that these same lean principles can be applied to improve a firm's service and support operations, while acknowledging some important nuances of applying lean in …
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Logistics and inventory management for supporting the customer service function
Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Materials Science and Engineering, 1998.
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An evaluation of customer service quality at a selected resin company
Submitted in partial fulfillment of the requirements for the Degree of Masters in Business Administration (MBA), Business Studies Unit, Durban University of Technology,Durban, South Africa, 2008.
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How does personality relate to contextual performance, turnover, and customer service?
… and performance were unexpectedly higher among customer facing employees than team-based employees. No hypothesized interaction effects were supported, but some nonlinear relationships were found among some of the personality scales and performance. Drive and energy was a statistically …
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Teacher/Student Interpersonal Engagement And Customer Service Principles: A Phenomenological Study
… involved those principles used in business customer service. The focus of this phenomenological study is on the lived experience of online students relative to interpersonal engagement – it is about the students’ stories. Accordingly, the questions asked what the participants felt when their …
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A Knowledge Graph based Method on Language Understanding for Customer Service
<p>Understanding on customer service with comprehensive information has become attracted in recent years due to its importance to business and consumers. Traditional method, which collect questionnaires in paper-format from consumers, is considered to inefficient and time-consuming. As Natural …
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