Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 437 for “"Customer satisfaction"”.
-
Do alliances improve customer satisfaction?
Esta tesis solo está en formato papel por lo que se debe consultar en la propia Biblioteca Di Tella. La consulta se hace solo bajo reserva escribiendo a serviciosbiblio@utdt.edu.
-
Customer Satisfaction in the Metropolitan Ambulance Service
The field of customer satisfaction is complex and lacks clarity. Any technique that can bring order and predicability to the field is keenly sought. The partial least square methodology (PLSM) is a new means of modelling and predicting future outcomes. This research uses the partial least square …
-
Reporting customer satisfaction in the annual reports
… critrcal success factors has increased in the customer centric world of today. Despite the importance of the intangible assets, intangible assets other than purchased goodwill are generally not recognised in the financial statements. Thls has resulted in declining relevance and declsion …
-
Customer satisfaction of dining experience in Malaysian malay restaurants.
The subject of this Ph.D. thesis is Customer Satisfaction in Malaysian Malay Restaurants Dining Experience. The research was conducted in three Malay family restaurants in Malaysia by using an inductive Case Study research approach. The aim of the research was to propose a conceptual framework for …
-
Customer satisfaction--a competitive edge in the apparel industry
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1994.
-
Determinants of customer satisfaction with apparel factory outlet stores
… of the research was to determine the sources of customer satisfaction with apparel factory outlet stores. Six store attributes consisting of physical facilities, location, store service, merchandise, store atmosphere, and promotion were investigated. Data were collected through a mall intercept …
-
The impact of leisure-sport facility design on customer satisfaction
… is based on theoretical models which predict customer reactions to the different elements in the servicescape. Even less has been done to explore the effects of servicescape elements on customer satisfaction and behavioral intentions. This thesis focuses on selected aspects of Bitner's (1992) …
-
Destination benchmarking: facilities, customer satisfaction and levels of tourist expenditure
… External benchmarking used tourist motivation, satisfaction and expenditure scores to investigate how one destination may perform better than another. Generic benchmarking aimed at evaluating and improving a destination's performance using quality and eco-label standards.</p> <p>This study …
-
Customer satisfaction with complaint handling by a car rental company
No abstract available
-
Customer satisfaction as a critical success factor for ERP design
… of an ERP. This thesis also incorporates customer satisfaction as a Critical Success Factor (CSF) and metric for analyzing an SME’s ERP design and implementation. Prior to the design and implementation phase, gathered quantitative customer experience data is used as a guide to inform the …
-
Patterns of pleasure--the design and development of customer satisfaction
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1994.
-
Improving customer satisfaction through the management of perceptions of waiting
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1989.
Page 1 of 22