Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 59 for “"Customer relations."”.
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Energy Services in Sweden - Customer Relations towards Increased Sustainability
… to households in de-tached house areas. Improved customer relations in these areas can both increase the energy utilities abilities to compete on the markets and to contri-bute to an increased sustainable development within the energy sector. The traditional ways to handle peak load problems in …
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Customer relations training for bank employees: a study of twelve Boston banks
Thesis (M.S.)--Boston University
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Examining the role of organisational learning in customer relations management : a case study of microfinance institutions in the Central business district of Lusaka, Zambia.
… examine the role of organisational learning in customer relations management, using a case study of Microfinance Institutions in the central business district of Lusaka, Zambia. The study was prompted by the problem of a continuous rise in customer complaints. This raised the question of whether …
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Examining the role of organisational learning in customer relations management : a case study of microfinance institutions in the Central business district of Lusaka, Zambia.
… examine the role of organisational learning in customer relations management, using a case study of Microfinance Institutions in the central business district of Lusaka, Zambia. The study was prompted by the problem of a continuous rise in customer complaints. This raised the question of whether …
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The implementation of CRM at FISC Norfolk Detachment Philadelphia
Customer Relations Management (CRM) can be defined in many ways. In this thesis, it is defined as the business process an organization uses to provide exceptional acquisition services to existing customers to retain their business and to motivate prospective DOD commands to become new FISC Norfolk …
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Strategic delivery route scheduling for small geographic areas
… aid in store inventory management and foster customer relations. This was accomplished with a linear mathematical program, which produced a standard weekly schedule. A metric for the maximum days between deliveries was developed to show the improved delivery day distribution. For the 30 stores …
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Impact of Credit on Female-Owned Manufacturing and Nonmanufacturing Small Business in Jamaica
… certain areas of business such as accounting and customer relations. Based on their future projections there were other training needs such as technology and marketing. The training needs of the respondents has implications for developing comprehensive training programs for female entrepreneurs.
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Adapting and responding to ICTs - a study of two municipalities in rural South Africa
… and sanitation service delivery and maintain customer relations , were identified as the study sites. An ICT system, which sought to address and improve upon the challenges associated with each municipality's customer relations and management of complaints, was co - designed and implemented …
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Creating comparative advantages in the E-commerce industry
… study finds that one powerful way to attract customers in the e-commerce industry is to create "stickiness" through virtual communities and personalization. Virtual communities and personalization have become necessary elements for a successful e-business as they provide extended customer …
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The role relationship benefits have on customer equity in the business-to-business environment
… research studies investigating drivers of customer equity in a business-to-business environment. The study also aims to address the role of relationship benefits on customer equity in a business-tobusiness environment beyond psychological, functional and social benefits. Furthermore the …
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Rationalising Crime Calls - a Study of Police and Customer Interaction
… that there seems a healthy and directed focus on customers within the DMTU, with contact procedures and processes designed in a way that is convenient and offers the maximum flexibility to victims of crime. Positively, the creation of the DMTU has also improved resource allocation and the …
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Trust in client-service provider relationships
… are forced to build strong and long-lasting relationships with their customers. Over the last decades, marketing theory and practice developed a plethora of attempts to describe relevant factors, underlying correlations and complex constructs, explaining the relationship between buyer and …
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Þjónustugæði hjá Motus : þjónustukönnun fyrir Motus
… á viðskiptavini Motus og var úrtakið sótt í CRM (Customer Relations Management) viðskiptamannagrunninn. Stjórnendur á fyrirtækjasviði Motus völdu þá aðila og það voru silfur-, gull- og platínum-viðskiptavinir sem voru valdir í úrtakið. Í spurningalistanum voru settar fram 21 SERVQUAL-spurning með …
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Strategi membangun citra perusahaan melalui pendekatan corporate social responsibility (CSR): Studi pada PT. Kusuma Satria Dinasasri Wisatajaya Kota Batu
INDONESIA: Dalam dunia kompetitif diharuskan bagi setiap perusahaan untuk mampu bersaing dan bertahan melalui strategi yang dijalankan oleh setiap perusahaan. Strategi yang sedang banyak diperbincangkan di kalangan publik saat ini adalah strategi melalui kegiatan CSR (Corporate Social …
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Analisis keterlibatan konsumen dalam pembelian rumah di Perumahan Araya Malang
INDONESIA: Salah satu strategi yang dapat digunakan untuk memperluas dan mempertahankan pasar yakni menggunakan komunikasi pemasaran dengan meyakinkan konsumen untuk menerima, memahami, dan mengingat informasi yang telah diberikan, maka dibutuhkan tingkat keterlibatan dalam pemrosesan informasi …
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Pengaruh atribut produk handphone Samsung android terhadap kepuasan pelanggan: Studi pada mahasiswa baru Fakultas Ekonomi angkatan tahun 2013 Ma'had Putri Sunan Ampel Al-Ali UIN Maliki Malang
… of spare parts and after sales Service to customer satisfaction mobile Samsung android on Freshman Economics Force 2013 Ma’had the daughter of Sunan Ampel Al-Ali UIN Malang. This research is quantitative research. In this study, the population is all of the new students of economic …
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Penerapan bauran pemasaran di Showroom Juanda Mobil Malang
INDONESIA: Seiring dengan pesatnya dunia bisnis, untuk dapat meningkatkan pelayanan dan permintaan kepada konsumen pada segmen-segmen tertentu kini mulai banyak produsen yang mendisain produknya dengan menjalankan bisnis dengan prinsip pemasaran yang berfariatif. Begitu pula dengan Showroom Juanda …
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