Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 1 of 1 for “"Customer mistreatment"”.
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A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions
… thesis, two studies are presented focusing on customer service between service employees and customers. In Study 1, 18 years of customer service literature published in key service research outlets since 2000 was reviewed. Specifically, a review and synthesis of key theoretical perspectives and …