Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 13 of 13 for “"Customer involvement"”.
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Measuring customer involvement in new service developments
… that succeed in the market and are valuable for customers. Services Marketing literature therefore stresses the need to innovate with customers and to integrate their view into the new service developed. However, consensus about the positive effects of customer involvement in new service …
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The impact of customer involvement on innovation outcomes
A külső tudás – amely a vállalaton kívülről származik – különösen értékes eleme a cég tudásvagyonának, mivel olyan betekintést enged a vállalatba, amely egyedi és gyakran nem érhető el a cég határain belül (Mintzberg, 1983). A vevők a külső tudás egyedülálló forrásai, hiszen ők azok az érintettek, …
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Critical Success Factors for the Application of Agile Methodology in IT Telecommunication Projects: A Mixed Method Research Approach
… Size, Team Communication, Team Performance, Customer Involvement, and Management Involvement) to the performance of agile projects. The researcher used the sequential explanatory mixed approach as a technique. Random sampling was extended to survey operators with a cross-sectional time …
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The implementation of CRM at FISC Norfolk Detachment Philadelphia
Customer Relations Management (CRM) can be defined in many ways. In this thesis, it is defined as the business process an organization uses to provide exceptional acquisition services to existing customers to retain their business and to motivate prospective DOD commands to become new FISC Norfolk …
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Klientų įsitraukimas ir pasitenkinimas banko teikiamomis paslaugomis /
Involvement and satisfaction of customers in bank services are analyzed in Master’s final work. Scientific literature admits that active customer have an effect for organization processes and creates a value for himself (herself) and for organization. The active customer in various processes of …
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Validating the process of designing and developing instructional materials using the rapid prototyping methodology
… rapid prototyping methodology? 2. What does the customer do when using the rapid prototyping methodology? 3. To what extent does the rapid prototyping methodology reduce the design and development cycle time? 4. To what extent does the rapid prototyping methodology produce a better instructional …
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Operations management perspectives on expert services
… processes, with the nature and implications of customer involvement in the delivery process and with the development of new expert services. Combined, the insights from the three papers draw attention to the managerial implications of having expertise as a key productive resource. The outcomes …
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An Investigation into a Design Framework for Animated Online Characters to Promote Brands Effectively to Customers in China
… accordance with the preferences of their target customers. A design framework is therefore needed to provide a detailed design procedure for potential customer involvement. In order to achieve this, the Sanyuan Foods Company has been involved as a case study in this research. A series of surveys …
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Improving project management planning and control in service operations environment.
… control approaches by considering uncertainty in customer requirements, resource flexibility and risks level variability. In considering these issues, the research has adopted lean principles for planning and control software development projects. A novel approach introduced within this research …
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The effects of cross-functional integration mechanisms and customer characteristics on the outcomes of new product development projects
… that cross-functional integration mechanisms and customer involvement in NPD projects are crucial for new product success. Nonetheless, there is lack of research on the direct impact of cross-functional integration mechanisms and customer characteristics on NPD performance. Therefore, we aim to …
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Agile methodology implementation in Lebanon
… and ceremonies, actions to improve Lebanese customer involvement, and actions to mitigate the implementation of agile in the Global South context.
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Learning organization principles and processes : UK construction organization experiences
… performance from the perspective of the customer within the construction industry and even less understanding of the practical application of Learning Organization processes within the industry. It suggested the need for research to address the issue by examining how construction …