Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 31 for “"Customer feedback"”.
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Internet-based rapid customer feedback for design feature tradeoff analysis
… incorporating quantitative market research or customer feedback into the design process in a time and cost effective manner becomes increasingly important. Over the last decade, the Internet has emerged as a new and exciting market research medium, which can provide product development teams …
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Patient Satisfaction and Total Quality Management: An Analysis of Customer Feedback
… activities should be amended based on consumer feedback. Nurses must capitalize on each nurse-patient interaction to improve the quality care.
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Methods for analyzing and incorporating customer feedback in automotive design and manufacturing
… is to collect, quickly analyze, and respond to customer feedback pertaining to product quality issues in newly built vehicles. This project is intended to complement the Quality team's initiative to develop a tool to combine data sources on product quality. Currently, the tool prioritizes issues …
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The management of customer feedback in the development of service orientation in the public sector
… settings, particularly through the management of customer feedback, in order to enhance service performance. This was seen as critical as public sector organisations have been experiencing increasing pressure to ameliorate services. However, little research has been conducted to understand how …
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Customer feedback systems in tourism : a study of interdependent services of German travel agencies, tour operations and airlines
… and subsequently reflect poor on all providers. Customer feedback systems have the potential to help management identify customers' expectations and causes of (dis)satisfaction in order to then communicate necessary service improvements back to the employees. Little knowledge exists how feedback …
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Turning Customer Feedback Into Commitment: The Effects of Customer Product Involvement On Satisfaction, Emotional Connectivity, Brand Loyalty, and Word-of-Mouth Behavior
… are investing in being on the cutting edge of customer connections. However, when retailers continually promote customer feedback, it can be a huge weakness if there's not a unique and involved communication channel with desirable customer benefits. Therefore, the purpose of this study is to …
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Integrating Open-Source Retrieval-Augmented Generation with Large Language Models for Business, Market and Responsibility Insights
… unstructured data such as market reports and customer feedback to offer deeper insights into market trends, consumer behavior, and corporate responsibilities and aid in company employees everyday work. Methodologically, the thesis focuses on system architecture, data source selection, and …
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Shooting for the skies: leveraging public relations to improve the image of commercial airlines
… airlines can improve their image by soliciting feedback from their customer base and responding accordingly. The results of both qualitative and quantitative research methods show that travelers lack confidence in the level of concern commercial airlines hold for their satisfaction. Multiple …
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Design of a tree root ball transporting device
… is described. As future work after construction, customer feedback and usability testing can be collected to ensure that a valuable product will enter the market and fulfill the needs of landscapers in all parts of the country.
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SmartBat : a baseball swing analysis and training product
Few products exist that offer any form of feedback on a hitter's baseball swing. Since bat speed is so critical in hitting for power, a low cost device that gives information on bat speed and/or acceleration is needed. By having a visual and auditory response indicating the magnitude of …
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Design of a tree moving and planting device
… course in order to make it marketable. Based on customer feedback, testing results, and user interaction, revisions to the next prototype of this device are proposed. Testing with trees of 170 and 370 lbs determined that the current outrigger stabilizing mechanism needs modification. The current …
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Examining the role of organisational learning in customer relations management : a case study of microfinance institutions in the Central business district of Lusaka, Zambia.
… examine the role of organisational learning in customer relations management, using a case study of Microfinance Institutions in the central business district of Lusaka, Zambia. The study was prompted by the problem of a continuous rise in customer complaints. This raised the question of whether …
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Examining the role of organisational learning in customer relations management : a case study of microfinance institutions in the Central business district of Lusaka, Zambia.
… examine the role of organisational learning in customer relations management, using a case study of Microfinance Institutions in the central business district of Lusaka, Zambia. The study was prompted by the problem of a continuous rise in customer complaints. This raised the question of whether …
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Management responding strategy to customer online reviews : a case study of hotels in Taiwan
… reviews. In this study, we analyzed online customer reviews and the responses of 31 hotels. A clear trend was observed: hotels are putting more resources into online management responses. We also interviewed ten hotels to learn how they manage these responses, what challenges they face in …
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Development of an Alumni Relations Web App Using an Agile Approach
… against the use of) the explored tools. Seeking customer feedback on this feature, I then moved ahead with the same approach for the next feature. I will discuss how the use of an Agile approach, as opposed to the traditional waterfall method, gave us the opportunity to both continually have a …
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Research and development of enhanced, integrated and accessible flow metering software for industry.
… and appropriate questions were used to get customer feedback. The results were analysed and used to prioritise work. Following the review, the current software architecture was found to be unsuitable so new approaches were investigated. The software was created using an n-tier architecture …
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Evaluating the Application of Modularity to Reduce Market Risk in Technology Push Products
… technology push by applying scores derived from customer feedback. In the development of the scoring method, the meaning of the terms market pull and technology push have been explored and clarified allowing for beneficial application. The scoring method was applied to 68 example products and …
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Customer Focussed Technology Selection Using Expert Opinion. Incorporating the 'Voice of the Customer' and Expert Opinion in Technology Selection.
… to differentiate their products and fulfil customer requirements. A method to assess the impact of technologies on the fulfilment of customer requirements has been investigated in this research. The main focus is the application of advanced technologies, which may be still in the concept …
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