Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 8 of 8 for “"Customer expectation"”.
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Einfluss des Umrichterbetriebs auf das akustische Verhalten im Gesamtsystem Asynchronmotor-Getriebe
… subject to rules and regulations. Additionally customer expectation with respect to the noise performance of consumer products creates high customer expectation concerning the noise performance of products used in industrial or publicly accessible installations or machines. With expectations …
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Management of a high mix production system with interdependent demands : finished goods requirements and raw materials control
… with the intrinsic correlation, is modeled; the customer expectation is also analyzed. Based on these analyses, two inventory control frameworks are proposed: a fixed service level policy for the raw materials and an optimized policy for the finished goods. The optimal policy is validated using …
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A new project management system dynamics model and simulator
… of new features in the market growing the customer expectation, reflection of customer expectation to project economics, supersede of project concurrencies by rushing the tasks, allowing the defects delivered to customers to be compensated by lifetime repair cost and free positioning of the …
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Financial exclusion and banking regulations in the United Kingdom: a template analysis.
… played on financial exclusion and exploring the expectation gap between bank delivery and customer expectation. The thesis also examines in detail the characteristics of financial exclusion within the United Kingdom in relation to the self-regulatory mechanism, which regulates the industry, …
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Perceptions of customer service in Malaysia : a study of the Pilgrims Management and Fund Board
This study measures expectations of customer service and perceptions of outcome for 183 customers and 81 employees in the Pilgrims Management and Fund Board in Malaysia.The data collection strategy used is that of the triangulation method. The findings from structured questionnaires were …
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Personalisation through pricing co-creation: Customer’s willingness to pay and pricing strategies in the B2C context of hospitality
… popular phenomenon in the marketplace. Modern customers are more demanding with higher barging power. The evolution towards customer-dominant logic (CDL) illuminates the transmission of value-creating roles to customers beyond visible service interaction. While the advantages of personalising …
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Pengaruh self esteem karyawan Alfamart Jember terhadap pemberian pelayanan prima (service excellence) kepada pelanggan
… service is a good service wich giving to the customer to get loyality and customer satisfaction. Service quality give a positively contribution to the expanxcement business for the future. Knowing the important of service excellence, now organization business make a competition to get customer …
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Measuring service excellence in banking industry using an integrated approach. An empirical study in the Saudi context.
… banking industry. Moreover, it examines whether customers perceive the service of an excellent bank differently from a less-excellent bank. Three hypotheses were formed then tested through case study and survey strategy (triangulation), within the Saudi banking industry context. The study …