Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 6 of 6 for “"Customer characteristics."”.
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The effects of cross-functional integration mechanisms and customer characteristics on the outcomes of new product development projects
… that cross-functional integration mechanisms and customer involvement in NPD projects are crucial for new product success. Nonetheless, there is lack of research on the direct impact of cross-functional integration mechanisms and customer characteristics on NPD performance. Therefore, we aim to …
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Mechanism Design Theory for Service Contracts
… design theory. When offering a contract to its customer, the maintenance service provider seeks to specify contract terms - such as price, service features and incentives - that maximize the provider's profit, satisfy customer needs, allocate risks effectively and mitigate moral hazards. Optimal …
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Product Returns in Closed Loop Demand Chains
… returns can occur in a variety of ways, from customers taking advantage of a refund policy to warranty contracts to discards of items that have come to the ends of their useful lives. Competitive and legal forces and the need for more efficient manufacturing are now driving the need to better …
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Testing Software Development Project Productivity Model
… requirements, the end results will not meet customer needs. On the other hand, if the organization overestimates these criteria, resources that could have been used more profitably will be wasted. </p><p>There is no accurate model or measure available that can guide an organization in a quest …
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An Exploration into the Influence of Servicescape Cues on Perceptions of Counterfeit Products.
… within the counterfeit purchase environment, customer characteristics, human/social crowding and the influence of staff in the counterfeit purchase environment. In addition to this, levels of privacy also appeared to be an influential cue amongst participants in relation to their perceptions …
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Cost of Electricity Interruption to Commercial and Industrial End-Users
… cost be assessed – the electric utility or its customers?’ Extant research has shown that the primal focus should be on the electricity customer as the electric utility’s revenue loss after an electricity interruption event is significantly less than customers’ interruption cost (CIC). Existing …