Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 31 for “"Customer centric"”.
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Simulated annealing algorithm for customer-centric location routing problem
… instant gratification. We argue that minimizing customer waiting time will bring better performance and win over market share by providing the quickest delivery service that is expected by the majority of consumers. We propose solving the location routing problem (LRP) aiming at minimizing …
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Middle Managers’ Emotional Perceptions of Customer-Centric Strategies, Policies, and Goals
This purpose of this study was to examine customer-centric organizational change through the theoretical lens of social exchange theory (SET). The focus of this study was employees who constantly weighed the perceived organizational benefits or punishments in response to their behavior. SET …
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From pen and paper to pixels. – Usability and User Acceptance of Digital Signatures: A Customer-Centric Study in Hungarian SMEs
… a foundation tool, digital signature, through a customer-centric lens, employing an exploratory mixed-methods design: a phone-assisted survey of 200 SMEs and 14 semi-structured expert interviews. Logistic regression reveals that company size and sectoral orientation -not partner proximity- …
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Propuesta de un modelo de experiencia que responda a las necesidades y expectativas de los aspirantes del portafolio de pregrado de la Universidad del Rosario a través de la implementación de una estrategia de customer centric
… través de la implementación de una estrategia de customer centric Propuesta de un modelo de experiencia que responda a las necesidades y expectativas de los aspirantes del portafolio de pregrado de la Universidad del Rosario a través de la implementación de una estrategia de customer centric. Se …
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An investigation of the influence of social CRM on brand reputation and brand loyalty in developing country : evidence from the Nigerian telecoms industry
… to a new strategy that is technology-enabled and customer-centric. Particularly, the advancement of Information and Communication Technology (ICT) has created new channels for organisations like never before for exploiting customer relationship management tailored towards enhancing customer …
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Systems architecting the future of U.S. Coast Guard operational logistics : a framework for enhancing mission support responsiveness
… Support enterprise from achieving integrated, customer-centric, optimized delivery of operational logistics.
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Modeling process and information systems: leveraging technology to improve service operations
… focus groups and observations. We apply user-centric process modeling methodologies, Patient Journey Modeling Architecture (PaJMA) or Customer-Centric Process Improvement Methodology (CCPIM), and incorporate Electronic Health Record (EHR) access data to develop and validate process models …
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The perceptions of customers and grocery retail managers towards private label brands in the grocery retail sector within the eThekwini municipality
… often been greeted with mixed perceptions from customers; accompanied by certain skepticisms. This study aimed at identifying the current perceptions of customers and retail managers towards private label brands, with a specific focus on the eThekwini municipality. As a method of investigation, …
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Assessing the opportunities and risks of different short-range wireless strategies for an automotive manufacturer
… for their products and implications for their customers in order to maintain a competitive advantage. Now that cellular technology is established as the medium through which vehicles are connected, the next frontier is to understand the opportunities for an automotive manufacturer in broadband …
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Investigating the Antecedents and Outcomes of B2B Firms’ Social CRM Capabilities in an Emerging Market
… contribute to a firm-level capability of social customer relationship management (CRM) in the context of business-to-business (B2B) firms in emerging markets. With the rising utilisation of social media, B2B firms are recognising the need to adapt their CRM strategies and develop new marketing …
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Identifying system-wide contact center cost reduction opportunities through lean, customer-focused IT metrics
Dell's long-term success depends on its customers' future buying patterns. These patterns are largely determined by customers' satisfaction with the after-sales service they receive. Previously, Dell has been able to deliver high customer satisfaction but has done so at a high expense, further …
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The imperative of experience and strategies for designing experiences at scale
… competitors, the design often remains product-centric and easy to replicate. These dynamics have created an abundance of material wealth in developed economies, and people are often choosing to devote discretionary income to paying for fulfilling, unique experiences. In response, more companies …
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Assessing the effectiveness of the lean service principle: A case study of the management services division, Swaziland
… of goods or services to the end-user. They are customer centric teclmiques. To this end, the MSD has been applying the wrong methodologies in wage bill control, which has been evident by the continued yearl y increase ofthe wage bill. In essence the division should co nsid r the utilisation of …
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Exploring Lean-Agile Adoption in Publishing: MVBs, Porous Books and Feedback Loops
… lean-agile approaches as a way of becoming more customer-centric. Despite these calls, which include some existing academic interest in the proposition, publishing scholars have not yet mounted enough of a sustained study of what a lean and agile approach might mean for business models within the …
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Zukunftsfähigkeit unabhängiger Vermögensverwalter in der Schweiz – Handlungsempfehlungen zum Umgang mit Digitalisierung, der Next Generation und regulatorischen Rahmenbedingungen
… model adaptability, talent retention, and customer-centric innovation. The findings identify critical strategies for IAMs to thrive in this dynamic environment. These include aligning business models with client needs, establishing a clear market profile through specialization, leveraging …
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A Systems Approach to Understanding Challenges in Preserving User Privacy
… data has raised significant concerns about customer privacy. Ensuring customer privacy is vital for ethical data use and building trust. However, enterprises may need to enhance their efforts to safeguard customer privacy effectively. Customers have become increasingly aware of how …
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Factors influencing the decision to transition from Multi-Channel to Omni-Channel – A Banking Perspective
… information are shared across cross channels, customers are in control of the channels they wish to use. Factors influencing the organisational decision to transition from Multi-Channel to Omni-Channel hasn't been fully explored. Is this decision responding to internal factors like efficiency …
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Introducing fundamental changes to a service delivery model : "lessons from a financial advisory organization"
… scrutiny to shift their strategy from product to customer centric. We identified 2 reasons behind the impetus for shifting strategies. First, the cyclical nature of the financial markets requires an unusual flexibility in deploying and folding strategic assets with minimum damage to operations. …
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The role of customer experience in technology strategy : implications for product adoption in information technology
… research identifies and describes the impact of customer experience on the adoption of information technology products. The research findings are applied to the business case of a global technology firm entering into in the cloud computing space. We chose a customer-centric lens in order to …
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The implementation of the compulsory induction programme on the socialisation of public servants
… public service through training and development, customer-centric engagement from public servants remains a global challenge. Governments continue to receive backlash from the public for the appointment of underqualified, lazy, and unethical public servants. Since the study of induction training …
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