Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 43 for “"Customer care"”.
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Customer care services and strategies in academic libraries in tertiary institutions in KwaZulu-Natal
The study defined customer care as an activity that allows customers to make direct contact with an organization to pass comments on products and their use. It also observed customer care as a customer service that seeks to acquire new customers, provide superior customer satisfaction, and build …
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Lean concepts in customer care : adding value and reducing waste with proactive order status messaging
… efficiency, and a strong relationship with customers are three critical components to Dell's success over the last twenty four years. Information technology throughout Dell's history has enabled strategic advantages such as the direct sales model. Operationally, Dell has continuously striven …
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An evaluation of the importance of good customer care in monopolistic businesses: the case study of Moshi urban water supply authority (MUWSA)
… aimed at finding out the importance of good customer services in monopolistic business whereby one might assume that so long as it is a monopolizing water business customers would scramble for their services and profit would be realized. The study involved staff and customers of Moshi Urban …
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Factors Influencing the Selection of Advertising Media a Case Study of Television
… of audience, geographical coverage (reach) and customer care had an influence on the selection of advertising media. All these relationships were tested separately using statistical tools available in the statistical package for social science (SPSS) program. The results show that the majority …
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Challenges facing Community Based Tourism in Tanzania: A case study of Arumeru District in Arusha Region
… lack of community support, insecurity and poor customer care service. This study recommend that, education and training should be provided to the CBT projects managers and service providers, improvement of infrastructure, Involvement of local communities to CBT projects, establishment of …
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Estudio de mejora de la gestión comercial del segmento de medianas empresas de Lima en una empresa de telecomunicaciones
… broadband vs. 91% in the whole company, iii) 6,3 customer satisfaction vs. more than 7,5 in other areas of the company and iv) employee satisfaction of 71% vs. 80% in the total of the company. This study was carried out between 2011 and 2015. The strategic commercial plan applied was focused on …
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The Effects of Selected Factors on the Quality of Services Provided by Telecommunication Service Providers in Tanzania
… from the telecommunication industry as well as customers in the industry. The study found out that factors such as product price range, effective communication and customer care all have impact on service provider’s quality of service, customer satisfaction as well as customer’s choice/ …
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Factors that lead to life insurance policy lapses at zsic life insurance limited
… of Insurer related factors, which included; Poor customer care, Poor rapport with policyholders and Complex policy revival procedures, the fourth group was the group of Agent related factors, these were; Agents forcing policyholders to lapse the policy and purchase a new one and agents not being …
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Factors that lead to life insurance policy lapses at zsic life insurance limited
… of Insurer related factors, which included; Poor customer care, Poor rapport with policyholders and Complex policy revival procedures, the fourth group was the group of Agent related factors, these were; Agents forcing policyholders to lapse the policy and purchase a new one and agents not being …
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LUKU Service Quality and Customer Satisfaction in Tanzania: A Case Study of Kinondoni Municipal
… Kadiri Unavyotumia (LUKU) service quality and customer satisfaction in Tanzania. The general objective of the study was to analyze LUKU service quality and customer satisfaction in Tanzania. Specific objectives included: to identify factors that influence LUKU service customer satisfaction, to …
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Customer-oriented reforms in urban public water supply in Uganda (1998-2008)
Customer orientated reforms have been widely adopted for improving service delivery. However, the introduction of these reforms in the public sector is still little understood; and the literature is pessimistic regarding their application in the public sector in developing countries. To further …
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The Impact of Privatization on Telecommunications Efficiency in Tanzania:The Case of Tanzania Telecommunication Company Limited
… mail System, a Short Message Service Centre, Customer Care and Billing system. All these have allowed best speed mobile data services across the country. The study has also recommended a number of issues for the success of the Company. Implications of the findings is to caution the government …
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The Impact of Privatization on Telecommunications Efficiency in Tanzania: The Case of Tanzania Telecommunication Company Limited
… mail System, a Short Message Service Centre, Customer Care and Billing system. All these have allowed best speed mobile data services across the country. The study has also recommended a number of issues for the success of the Company. Implications of the findings is to caution the government …
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Factor influencing customer's preference of mobile phone operators in Tanzania: A case study of Tigo, Vodacom, Zantel and Zain in Dar es Salaam city
… study was to examine the factors that influence customers' preference of the mobile phone operators in Tanzania. Methodological triangulation was used in order to supplement information on the factors influence customers' preference. The data were analyzed by using both qualitatively and …
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Assessment of Customer Service Quality and Customer Satisfaction in the Banking Sector: The Case Study of National Microfinance Bank Ltd Arusha
The objective of this study was to assess customer service quality and customer satisfaction in banking sector. The evaluation was based on the five SERVQUAL dimensions namely; reliability, responsiveness, assurance, empathy and tangibles. The sampling approach in this study was purposive and the …
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An assessment of effectiveness of job training to employees performance in public institutions: The case study of Tanzania Institute of Education
… organizational cause, accuracy in operations, customer care, employee confidence, skills transfer, knowledge expansion and improved creativity. The findings from the study imply that the methods applied for effective training in public institutions includes orientation, training, job rotation, …
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The assessment of service quality and customer satisfaction using SERVQUAL Model: The Case Study of Tanzania Telecommunications Company Limited (TTCL)
Service quality and customer satisfaction are very important concepts that companies must understand if they are to grow and remain competitive in the business environment. It is very important for companies to know how to measure these constructs from the customers’ perspective so as to understand …
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Exploring factors that sustain succesful women-owned informal micro businesses in the Western Cape
… of trade and their knowledge of the market, customer care, relationships and their attitudes to competition were key to their business success. The family and institutional support however appears to be weak and barriers included sparse information about the support services from NGOs and …
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Assessment of Quality of Services and Customer Satisfaction with the Services of Tanzania Revenue Authority: A Case of TRA Customers
… aimed at assessing the quality of services and customer satisfaction with the services of Tanzania Revenue Authority. Specifically the study was to assess the extent to which the quality of services of Tanzania Revenue Authority (TRA) satisfied its customer, to determine the factors accounting …
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Impact of customer service touch points on improving customer retention. The case study of KCB bank, Dar es Salaam
The objective of the study was to assess customer service touch points (ATMs, Mobile Banking, VISA Cards, Internet Banking and Agencies) influence customer retention in the banking sector. The study considered a case study of KCB Bank, Dar es Salaam where customer and KCB staffs where assessed on …
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