Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 27 for “"Customer behaviour"”.
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Intelligent detection of anomalies in telecommunications customer behaviour
In this research, we present a modelling technique that can efficiently facilitate anomaly detection that will help call analysts and managers with adaptive decision-making. We developed and implemented a Data 'fransformation System (DTS), a new Hybrid Genetic Algorithm (HGA) and an Anomaly …
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Customer Behaviour in the Circular Economy: The Enabling Role of Digital Technologies
… sustainability a growing concern among customers, governments, and companies. By decoupling economic activity from resource input, the circular economy aims to reduce the negative environmental impact of virgin material consumption, waste production, emission, and energy leakage and …
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An investigation into how Online business has been boosted by the changing of customer behaviour during the Pandemic
… have forced people to change their daily behaviours radically. Consumers began to buy differently, reconsidering what was essential and swapping checkout lines for online shopping (JP Morgan, 2020). The research will focus on the end consumer's point of view towards adopting online …
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An exploration of customer perceptions of temporality in contemporary customer complaint behaviour using social media: Exceptional experiences in luxury London hotels
… of mobile devices and social media platforms by customers has led to evolving customer behaviour in consumption experiences, including complaining. Conspicuous consumption of exceptional experiences, very often shared via social media, frequently take place in luxury London hotels. A conceptual …
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Which Factors Influence Customers’ Behaviour in Chinese, Thai, and Japanese Restaurants?
… understanding which factors influence customer’s behaviour in ethnic restaurants is important. The study revealed that food authenticity significantly boosts hedonic value and satisfaction, and price fairness was critical for enhancing hedonic value and satisfaction; however, the …
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Customers' behavioural contribution to the service encounter
… arises from the coordinated efforts of customers and service employees. In this view, the services marketing literature has recently trended towards incorporating customer positive behaviours into the study of the interpersonal dynamics of the service encounter, thereby hinting that …
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Supervisory Board Gender Diversity and Gender Quotas: Analysing the Impact on Financial Performance and Management Board Gender Diversity in Germany.
… new technologies and competitors, changing customer behaviour, increasing regulation, and the consequences of the Covid-19 pandemic. These external factors have led to internal challenges such as a changing corporate culture (Wissmann et al., 2016), a shift in business activities, and new …
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Key factors influencing nutraceutical purchase decisions
… intentions, aligning with the theory of planned behaviour (TPB). T-test results further supported the influence of fear on attitude, health consciousness, and purchase intention with higher mean values observed in the high fear group compared to the low fear group. These findings, in both the …
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Assortment and Pricing Optimisation under non-conventional customer choice models
… in order to maximise revenue, provided that customers follow a certain model of choice. Most studied models satisfy the following property: whenever the offered set is enlarged, then the probability of selecting a specific product decreases. This property is called regularity in the …
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Assortment and Pricing Optimisation under non-conventional customer choice models
… in order to maximise revenue, provided that customers follow a certain model of choice. Most studied models satisfy the following property: whenever the offered set is enlarged, then the probability of selecting a specific product decreases. This property is called regularity in the …
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Moderating effect of service innovation in the Unified Theory of Acceptance and Use of Technology model – a mobile banking app perspective
… models. This study focuses on understanding customer behaviour intentions when new digital innovations are introduced by retail banks. The study centres on mobile banking apps as a use case, examining behaviour intentions of customers who have already registered for the mobile banking app, …
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The influence of employee engagement on customer experience in business-to business relationships
A customer's overall experience of interaction with a firm can be influenced by a variety of antecedents including employee behaviour, and can affect a variety of constructs including a customer's intention to remain loyal to a firm. The study contributes to the customer experience literature by …
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Digital Transformation of Business Models
… how digital tools and innovations are changing customer behaviour and decision-making processes in the automotive industry, and what the current business model in automotive retail sales looks like. The work concludes that many automotive retailers do not have a strategy for their digital …
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The Impact of Subjective Factors on Performance Evaluation: The Applied Case of Outsourced Call Centres in Egypt Based on Neural Networks Approach
… of the operations and leads to frustrated customers. The study aims to determine the subjective performance evaluation in call centres to get a more objective measurement. It can be achieved by identifying factors affecting resources performance evaluation through the development of a …
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Development and deployment of dynamic reconfiguration capabilities in the telecommunications sector
… changes in rules and regulations, changes in customer behaviour and increasing customer demand. This rapid development directs how the telecommunication service operators deploy their strategies and network infrastructure and continue to evolve their business models. A unique requirement of …
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Cross channel fraud detection framework in financial services using recurrent neural networks
… problems are further exacerbated with evolving customer behaviour as existing fraud detection models unable to cope with class imbalance problem and longer feedback loop. This thesis looks at the holistic view of fraud detection and proposes a conceptual fraud detection framework that can detect …
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The use of artificial intelligence for business optimisation in banking: case of Nigeria
… The continuous increase in the amount of customer data stored by commercial banks necessitates the use of artificial intelligence (AI) technologies. AI technologies may be used for analysing customer data and predicting customer behaviour, with the aim of customer retention and …
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Fractal architecture for 'leagile' networked enterprises.
… evolution of products and technology, erratic customer behaviour and high consumerism and an increasingly shorter lead-time. The burden of the impact falls on organisational structures built on centralized, rigid manufacturing architecture, because they cannot cope or adapt to the highly …
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A framework for the implementation of B2C e-commerce in Saudi Arabia : a comparative study of Saudis living in Saudi Arabia and those living in the UK, and the perception of Saudi companies
… Others have been slow in adopting EC, and both customers and business are missing considerable opportunities. In general, EC is well adopted and used in the advanced countries but struggles to take off in developing countries. Saudi Arabia (SA) is one such country.This study has developed a …
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Digital readiness and the adoption of self-service banking technologies in South Africa
… transforming banking; in turn, this has changing customers’ choices and preferences for interacting with banks. Digital banking channels have somewhat become a double-edged sword for the banking industry in that, on the one hand, they enhance customer convenience and 24/7 accessibility. On the …
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