Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 3 of 3 for “"Customer Sexual Harassment"”.
-
The Line in the Sand: Understanding Customer Sexual Harassment Through a Psychological Contract Framework
<p>Research has demonstrated that customer sexual harassment (CSH) is a frequently occurring phenomenon and an apparent barrier to the career development of women (Gettman & Gelfand, 2007; Morganson & Major, 2008). The current study applies psychological contract theory toward understanding how CSH …
-
Coping with Customer Sexual Harassment: Examining Retaliation as a Coping Strategy and Testing a Contextual Model
<p>Research has established that customer sexual harassment (CSH) is a widespread and harmful workplace phenomenon. This dissertation consists of two studies on the topic. The first sought to operationalize a measure of coping with customer sexual harassment. In addition to three traditional …
-
Sexual Harassment by Hotel Customers: Impacts on Workers, and Reactions from Management: A Thailand Study
Sexual harassment (SH) in the hospitality industry is prevalent. This study investigates the phenomenon of sexual harassment of hotel staff by customers in Thailand. There are two main research objectives. The first is to explore the relationship between factors such as age, gender, marital status, …