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Showing 1 to 1 of 1 for “"Customer Service Life Cycle"”.

  1. An Exploratory Examination of the Impact of Web Functionality across the Customer Service Life Cycle

    Pearson, Ann M.

    … to support the four stages of the Customer Service Life Cycle (CSLC). This research examines how combinations of Web functionalities impact the relative importance of the stages of the CSLC in determining customer satisfaction. The relative important of the stages of the CSLC varied …

    siu-theses Repository record